Stratstone BMW Bury St Edmunds
Thetford Road Bury St Edmunds IP31 1SX
Bury St Edmunds
This dealership is fantastic, they have a great selection of cars and are always friendly and helpful. Have been going there since I first started driving and never been disappointed, nothing is ever too much trouble for the team at Jardines. 100% recommend, you will not be disappointed!
Tamsin Lodge
19 August 2025
Honestly 5* all round for the amazing team here! After I got my vehicle towed off the A14 on a busy Friday, they managed to squeeze me in to get my car looked at, although it didnt get fixed (my choice) they were open an honest with the issues and explained everything in great detail, cant thank you enough! Also super dog friendly for my very nervous boy who might of been more stressed than me 🐾 will be intouch! X
Lesley Smith
06 August 2025
Bought a new 840 from here, and the service came up. So booked it in online, and then phoned to ask for a loaner, simply as it's in the middle of nowhere. No loan car available for a month, and then it's a \xa330 charge. No thanks! Bizarre. Follow up: It's not the availability of the loan car, but the \xa330 charge, as it leaves a vary bad taste in the mouth, particularly as the car was bought new from you, and unless I sit there for hours and hours, there is nothing I can do but pay the \xa330 as transport links in Bury are now so poor. It's just penny-pinching in the extreme, so much so when I change the car in a year or two, Stratstone will be bottom of the list. I came from Mercedes Benz, and they never charged (and on checking, they still don't!). You, as an individual, can also get garage loan car cover for \xa35 a day. I've booked my car into another BMW dealership instead. 2nd Follow up. I just got your voicemail. Thanks for the offer of waiving the \xa330 fee and accelerating the service to an earlier date, but as I have said, I've booked it in now to Group 1 for its service. 3rd Follow up - 9 months later. The alarm was playing up and going off at strange times. So we tried again. Oh no, they won't just look at it. You need to book it in for 2 days (and remember they're in the middle of no-where so you have to get a car from them for \xa330 a day... if they have any). So, well that was impossible. So I called Group 1. Yeh sure, bring it in and we'll plug it in to ISTA which tells us which sensor is faulty. Usually it just needs a clean.
Tim Riley
30 July 2025
Amazing service! Helped me really well and fixed my 520d XDrive M Sport ASAP and were very kind and helpful! 😁👍 …
Manickam Manivathanan
12 July 2025
Great service and friendly staff. I went in for a recall and the process was quick and smooth. I was given a hire car and was clean and pleasant to drive same class if not better than mine. Overall great experience!
Stanko Minkov
24 June 2025
I understood once again why BMW is so good and to read once again that it is a world brand, when I came here for service, really good people greeted me. Some people may think BMW is expensive but at the end of the day, I would definitely like to say that they do a good job. I will not hesitate to recommend them.
Bilal Sanci
24 June 2025
By far the best BMW dealership ive dealt with.
Mark
05 June 2025
Really good selection of used and new cars Showroom waiting area was welcoming Could not fault the staff who went out of their way to help
paul ash
09 May 2025
Water pump failed on my 340i touring under warranty and left me stuck..bmw sorted me a car quick time and turned my car around in 2 days, constant communication..picked up and dropped off with no hassle my end with work commitments…gained a new customer today thank you!
Joshua McDonnell
02 May 2025
Just bought a new X1 and realised that I have been buying cars from this dealership for nearly 20 years through three different dealership owners. What keeps me coming back is Theo. He not only looks after me in an impeccably professional manner, but also the other members of my family who like me, trust him implicitly to advise on the right car, sort out the never ending paperwork and manage the excellent teams who support him to get the car in the right place at the right time. All done in a wonderful friendly manner - thank you!
Lloyd G
25 April 2025
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
