BMW 2 Series 2022 (22) - M240i xDrive 2dr Step Auto

My experience with this dealership started positively but quickly turned disappointing. I was assured certain matters relating to my part exchange vehicle would be handled promptly, but this was not the case. I only discovered the issue when I received a letter from a third party and an unexpected payment was taken from my bank account—something I had been led to believe would not happen. When I tried to get answers, I was met with delays and excuses. It was only after I became firm and made it clear I was prepared to take further action that the matter was resolved. Communication and after-sales support were far below the standard I would expect, and I would advise anyone dealing with them to get everything confirmed in writing and follow up closely. Please note: the only reason I am giving it a 3 star is because the car itself is a good spec aside from that would’ve been 1 star.

My husband and I purchased a vehicle from Formula Prestige Motors. Prestige – they are not! What we thought would be a smooth transaction turned into a very stressful experience. Fifteen days after receiving the vehicle, and after being told all loose ends had been tied, we received a letter from a third-party company stating that the outstanding matter on our part exchange had not been settled. This caused us an extremely stressful 24 hours, made worse by the fact that a direct debit was also taken from our account for something we believed had been sorted. Although the issue was eventually resolved, my husband had to spend a lot of time chasing, going back and forth, and pushing for a satisfactory outcome. This stress could have been completely avoided had the dealership delivered on their promises in the first place. Safe to say, we will not be using them again, and would caution others to proceed with care.

I have had a great experience with formula prestige motors. I put a Deposit down on a Ford transit but then had some issues my end which delayed getting the van. But Joe was happy to wait and never seemed like he was pestering me to see when I would have it sorted. So when I finally did have everything sorted, I told them I would come to Newport to get the van. They offered to pick me up from the train station which was very nice of them and saved me some money getting a taxi. Once I was there the guys were very pleasant to deal with and easy to talk too! I now have my lovely transit which I love and I honestly can’t think of anything negative about the whole experience! Thanks guys! Highly recommend!