Volkswagen EOS 2011 (61) - 1.4 TSI BlueMotion Tech SE Cabriolet 2dr Petrol Manual Euro 5 (s/s) (122 ps

My daughter and I visited Darlington Cars and Commercial on the recommendation of another car dealer who didn’t have cars within my daughter’s budget. We were immediately impressed with the warm but not pushy welcome we received from Jack. He showed us three cars which were priced closest to our budget. He listened to my daughter’s likes and dislikes, offered sound advice and didn’t put us under any pressure. My daughter was attracted to a Peugeot 208, which was a bit more expensive than she wanted to spend, but having driven it and been offered a tank of fuel, 12mths warranty, full MOT, we made the decision to purchase it. Jack also then offered to make up two new registration plates for Hannah’s personal number at no cost to us - an additional kind and most welcome offer. My daughter’s old car had already been advertised on Auto Trader but with little interest. A part exchange was offered by Jack but on the advice of Neil, the sales manager, we re-advertised on Facebook and reduced the asking price. We were enabled to delay the purchase of the new car while we sought a purchaser and within 24 hours we sold the old car for over twice the part ex offer. My daughter was obviously delighted. We were left feeling very impressed with the way both Jack and Neil advised us and handled the sale. Unfortunately, on the day we collected the car, an electric wing mirror was found not to be working, although it had worked on the test drive. We were advised to “drop in any time” to have it repaired but when we rang to say we were on our way a day or two later, we were told not to come that particular day and to come the next. We changed all our plans for those two days but when we eventually arrived we were then told the mechanic couldn’t just drop what he was doing to help us. We had a difficult and frustrating conversation with a member of staff after our wasted journey. We felt he was obstructive, unhelpful and unsympathetic. A short time after we got home, we received a call from Neil apologising for the situation, offering to collect our car the next day and to take it for us to have the repair fixed. Unfortunately, this was too late as my daughter was going away early the next day. The mirror remains inoperative but Neil has assured us that once she is settled in her new home in Edinburgh, he will send any parts required to a local garage and cover the cost of repair if she takes it in to be fixed. This seems to us to be a very reasonable offer to remedy the situation. Well done Neil and Jack. We have no hesitation in recommending Darlington Cars and Commercials.

We bought our daughters 1st car for her 18th 2 years ago ( I thought I'd left a review back then, but must have forgot!). The car was immaculate and came serviced, MOT'd for 12 months and some warranty. After a few weeks the fan belt was squeaky and it rained in the drivers door ( after ridiculously heavy rain) and Neil had this sorted without quibble. Can't think of any garages doing this on a car out of manufacturers warranty and 10 years old. The car wasn't the cheapest, but the money was worth it for a car fit to drive, safe and in very good condition. You might find a similar car cheaper, but you might be soon spending on it after driving it away. Can't recommend DCC enough. It's since passed it's MOT twice without cost other than the MOT fee.