Less than a year old
Vertu Ford Durham
High Street Just off A1(M) Carville DH1 1AU
Carville
The experience at Vertu Ford Durham was great because I received excellent customer service , tailoring to my every need . Victoria was very professional , friendly and I found her easy to talk to . I would buy another car from there in the future . Mitch was also very helpful with helping me with my old car which I sold to the dealership. I would highly recommend as the service received was second to none .
My experience at Vertu Ford Durham was positive because I have bought a few cars from this dealership and always had a good service from them even though the car I bought this time was not a ford the salesperson did his best to explain all the details concerning the vehicle and what he didn’t know about he found out for me.
My experience at Vertu Ford Durham could have been better because: 1) ridiculous money laundering payment rules meant my partner paid, but that wasn’t allowed, so I had to pay again and my partner get a refund. Total waste of time! 2) the car had an active recall on it; it should have been dealt with by Vertu before sale; 3) the wheel removal kit was missing as was the tow loop; they should have been replaced; 4) there were scratches on one door edge not highlighted in the video or pictures sent, but claimed all was ‘normal’ for a 10k miles vehicle. Don’t agree and the garage should have touched up the paint; 5) there has been no response to my questions about points 2 to 4. It feels v much like ‘we take your money then don’t care after that’. Only interested in selling service and insurance packages for the extra cash they back!
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 24, 0 Previous Owners, Vertu Ford Durham are delighted to have this great value MG3 Trophy Automatic in black metalic. This MG3 is under 1 year old, and was registered in October 2024, it will have the remaining MG 7 year warranty from new. All our vehicles at Vertu Motors come fully prepared with our peace of mind Main Dealer guarantee. Every vehicle is fully prepared both mechanically and cosmetically up to the highest standard which even includes having any tyre replaced that has less than 3mm tread depth (legal limit is 1.6mm). Every vehicle will have a minimum of 9 months MOT remaining and you will not have to service the vehicle for at least 6 months or 6000 miles. We ensure that you will have a minimum of 2 keys and to give you even further reassurance we also supply you with a 3 months complimentary warranty and a 14-day money back guarantee. Our vehicles also come with a full HPI vehicle check assuring you that your new vehicle will have no registered accident claims reported, or any outstanding finance, it also shows the vehicle has not been imported. In addition to this we also do a full Government VOSA report check to verify the mileage on all cars over 3 years old. This service comes free of charge to all our customers unlike other main dealers who charge you an admin fee for this service. We also offer nationwide delivery on all our vehicles, so call today to arrange a viewing..Climate Control, Metallic Paint, Satellite Navigation, DAB Radio, Bluetooth, Parking Sensors, Stop Start, Low Mileage, USB, Diamond Cut Alloy Wheels, Apple-Android Play& Rear Camera, Rear wiper, Rear privacy glass, Rear window defogger, Front and rear electric windows with driver's one-touch up/down, Rain sensor wiper, ABS/EBD, ESP, Hill start assist, EBA, Electric parking brake with autohold, Apple car play, E-call, Bluetooth connection, PAS, Adaptive cruise control, Forward collision warning, Rear cross traffic alert, Reverse parking sensors, Driver attention alert system, Lane keep assist system (LAS) with Lane departure warning system (LDWS), Intelligent speed limit assist, Blind zone detection with lane change assist, 360 degree camera with rear sensor, 3 driving modes Normal, Eco, Sport, 3 Energy regeneration modes (1, 2, 3), Trip computer, Traffic jam assist, Satellite navigation with speed limit recognition, 10.25" Colour touchscreen, Quote Ref: 606951
