Mercedes-Benz EQA 2022 - 250+ 140kW Sport 70.5kWh Auto 5-Door

I found myself at the Lincoln branch returning a car that I’d originally collected from Sheffield but was not satisfied with the product or the service that they offered me. The branch manager Jeremy assured me straight away that he would do what he could to rectify my poor experience elsewhere and couldn’t apologise enough for the terrible state of the vehicle sold to me there. We sat and talked for quite some time and I easily warmed to him. Jeremy is a credit to the company, an extremely lovely man with all the time in the world to listen to his customers and it’s clear throughout the branch in Lincoln that he manages the place impeccably. After searching the system for a car that was a better match for me he was able to find me a car which he had transported from another branch to Lincoln for me to return and have a look at. From this point onwards it was Julie who dealt with me and like Jeremy she was incredibly professional, easy to get along with and again I felt like she had all the time in the world when dealing with me. She did all the work in swapping over my finance from the returned vehicle to the new one which I had already started to fall in love with and after a few days I was able to collect the car and drive it home feeling as though I had been well looked after throughout the entire experience. Compared to my experience in Sheffield the Lincoln branch was great, you wouldn’t think the two branches were even part of the same company. Jeremy and Julie went above and beyond to ensure that the experience and my views of carsupermarket.com were good and that’s exactly what they ended up being thanks to these two individuals. Fantastic service, kind staff, spotless dealership with a great range of shiny and smart vehicles on offer I would recommend this branch of the company to anyone. Great stuff, I couldn’t thank them enough.

The purchasing experience was promising when we started, but missed the mark on a few occasions. We moved to Lincolnshire with the U.S. Air Force and needed to purchase a vehicle to alleviate the need of a hired car. After reserving the Ford Kuga from the Hessle location, we decided to have it transferred to Lincoln for ease of travel. With our understanding that it would take no longer than 4 business days, we planned accordingly with our rental. Unfortunately, this timeline was not met and we we had to extend our hired vehicle waiting for delivery. Hindsight, we would have driven up to Hessle to purchase the vehicle in order to save almost a week of extra hired car. Once the vehicle was in Lincoln, we had to wait an additional 2 days (we couldn’t make it to the dealer when asked because of prior commitments and needed to extend it one more day for a total of 3) because we wouldn’t be able to purchase the vehicle due to an employee absence. This was frustrating to us for the above reasons. Once we picked up the vehicle (15 August) Kye was AMAZING! He definitely shows the best of the company and was outstanding with the purchase, tax, and registration process. After driving away, 2 specific things were unsatisfactory. First, the vehicle was on empty. After paying cash for a vehicle, the last thing I would have thought would be to fill up the petrol upon pickup. Second, the battery was at an insufficient charge to allow proper function of the Auto Start/Stop. Though the service shop did replace the battery 6 days after the purchase, this seemed like something that should have been checked on the initial multipoint inspection prior to sale. In all, Kye shifted a somewhat negative experience to slightly positive. Hopefully this feedback can help fix future transactions.