Ford Puma 2020 - 1.0T EcoBoost MHEV ST-Line X First Edition Plus Euro 6 (s/s) 5dr Manual

🚨 Buyer Beware — Read Before You Purchase 🚨 •\tOptional extras: The “Peace of Mind Pack” is not mandatory. Refuse it if you don’t want it. •\tReservation fee: Make sure the advert is taken down before paying — otherwise the car could still be shown to others. •\tAfter-sales service: Centralised and frustrating. You cannot connect with your local branch directly. My calls were on queue for minimum 30 min to connect to an after sales person. •\tPayment tip: Always pay above \xa3100 by credit card as part of your purchase— they went silent after my purchase, and this is your only way to ombudsman dispute before 8 weeks wait. •\tNo in-house garages: Any complaint is pushed to a third-party protection plan, which is slow and unhelpful. •\tMy experience: Serious fault on day 2, return request refused, told “we don’t want to see the car again,” and they refused to send it to an approved dealer. • I wasn’t provided with a detailed protection plan. My request was ignored for multiple time and at some point I stayed on line until I receive the plan details in my mail. The same day I contacted them to cancel and refund. The team refused my refund and said it’s was after 14 days cooling off period. That blame also to the customer. On the day of purchasing experience: I paid \xa3300 to reserve the car and promised I will come next day. I went the next day and went to Kelton, who was assisting earlier, said he don’t know that I am coming and someone else is test driving the car. 🙄My file was moved to Jamie who said \xa3150 peace of mind pack is mandatory for all purchases as part of auto valet, admin fee. Shame. He added gold cover plan covers all problems with the car. But didn’t provide any detailed plan. 📅 Two months later — my dispute through bank is still unresolved. Going to raise motor ombudsman dispute and financial ombudsman dispute for failure to provide detailed protection plan. After two months, they finally acknowledged my complaint and took the car for a diagnostic test. It’s now been two weeks since collection, and no spare or courtesy car has been offered despite being paid for peace of mind pack and gold cover. 💬 if you were genuine, this would not still be unresolved. Update: Ignoring my email about returning the car with a possible radar fault and refusing to arrange an authorised diagnostic test shows zero sincerity. Stop hiding behind a public fa\xe7ade and address the problem. I allowed more than enough time for action, even after following my escalation plan, yet you still ignored the issue. I have never encountered a team so irresponsible—have some shame. 🚨 Before you buy, take time to read a wide range of verified reviews and any updates to them, not only five-star ratings. I’ve noticed several 5 ⭐ reviews were edited after the experiences they had. Please do your own research and decide what’s right for you. Otherwise this could b YOU.

💥 Run a mile, don’t buy a car from here 💥 car broke down less than a month of having it with less than 28,000 on clock. Spent weeks chasing them to sort it, took it away to ‘fix it’ got car back, same fault. 💥 💥 Parts off of the car also missing when it came back!! 😳 😳 Appalling customer service, spent hours if not days calling them and waiting for call backs. 💥 💥 Terrible place. Check trust pilot. Edit: car has now been returned to finance company as V12 failed to contact them back when they tried to speak to them, two months of them ignoring finance company as well as me. Turns out after an independent vehicle inspection company came out arranged by the finance company, the car had recent repairs to the 02 sensor and a cheap after market turbo fitted. Cowboys all around. edited to address V12 new response. I had to pay for and organise a Diagnostic before they would take on the complaint. I paid for that not V12. They weren’t in constant dialogue, I shared all my emails with V12 with my complaints handler including a call log from my mobile of the over 100 calls to them, they made three calls to me, THREE. I got the finance company involved after being ignored by V12 and on hold for over an house more times to be promised a call back. I have ALL the emails from the finance company stating they are yet to hear from V12 and the deadline they have to contact them, which passed everytime with no contact! I am happy to, in fact I might actually add them to this review so everyone can see! You did not liaise with me or the finance company from June until the 18th August when the finance company got fed up of you being 🤡 and took the vehicle back. So don’t go out making out you tried, trust pilot, Facebook and google reviews show you are cowboys, take people money and run, I’m not out of pocket for as much as some people are. You shall be hearing from my solicitor soon, with all the screenshots of the claims you are making.