Ford Puma 2021 (71) - 1.0T EcoBoost MHEV ST-Line SUV 5dr Petrol Manual Euro 6 (s/s) (125 ps)

A truly disappointing experience. I found Dave Fox Cars while searching for a BMW M2 Competition, at the time of writing this (12th May 2025) a 2020 blue BMW M2 C which is for sale via their website and Autotrader. After speaking with the dealership and being told the car wanted for nothing, and that it was immaculate, I placed a deposit on the car. I then made the long journey to meet them and view the car. On arrival the car was pulled outside so I could view it, although it was parked in the shade, I therefore moved it into the sunlight so that I could get a proper look at the car. My very first question on the phone two weeks prior was 'has the car had any paint', and 'does the car have any accident damage?' I was told it didn't, so I decided that the top money asking price was probably fair given its perceived condition... However, on quick inspection I discovered the car had accident damage, both the driver's side front wing and driver's door had been painted, there were fish eyes in the lacquer of the door and the front wing had a satin finish with ripples to the panel that suggested body filler under poorly applied paint, all of which had been badly executed. I raised this with the sales person who made out that this was news to them... given they've been trading for thirty years and deal in classic cars, I think it's reasonable to presume that they were fully aware of the car's condition, and work on the basis (certainly in this case) of doing the absolute minimum to move stock on. I was offered a small amount of money off the car, which I declined, as it wasn't nearly enough to cover the repair cost to fix the car correctly. I asked if the car would be repaired as I would then reconsider it, but was told, and I quote; "no, we wouldn't fix it, as it may come back worse than it is now, so we'll see if some idiot comes along, I mean, someone that's not as bothered about its condition as you". That told me all I needed to know. In addition, no offer was given to cover my fuel or my time that I'd spent on getting to them on false pretence. I wouldn't normally write a review such as this, but this was an experience worthy of noting.

What a service!!! Where do I start…..BIG thanks to Pete, Dave and especially Trevor the mechanic This was my first experience buying from a used car trader and to be honest I have always been cautious as you hear a lot of horror stories but seeing the car they had up for sale one I have been looking for for a long time now and a low milage low owners, high spec example in near A1 condition with full Audi history and literally 20 minutes from my house it appeared too good to be true so I had to take the gamble. Pete was great on first viewing of the car and didn’t really put us under too much pressure simply passed me the keys and said go for it!!…. They did offer me part ex on my old car but also gave me the option of holding the new car for me until mine sold private which it did within a few days luckily! The car was almost perfect but did have a couple of issues which they quickly booked the car in for diagnosis and following that shortly after with a prompt repair all under warranty carried out by Trevor and his team at their In house workshop and done to a high standard and offering a me a courtesy car to keep me mobile And to say I’m a difficult customer is an understatement I’m sure Pete will agree lol But once again thanks to Pete and the team at Dave Fox motors wouldn’t hesitate to buy from them in the future Many thanks Andy