Ford Grand Tourneo Connect 2020 - 1.5 EcoBlue Titanium MPV 5dr Diesel Auto Euro 6 (s/s) (120 ps)

Long story which I will try to keep short, saw a car online which I went to view and asked for a test drive - was refused because I wanted to deal via the Hartlepool branch due to personal connections. They then had to call the branch manager to see if this was "allowed", and apparently the only way this was allowed is if they sent a sales person from Hartlepool to Stockton. At this point I left. Move along a week, I bought said car through Hartlepool without test driving it however when I test drove the car it came with two keys but I've only received one and judging by the attitude of the manager and the staff in Stockton from the start, I would suggest that they/he are keeping hold of it as some kind of ransom. Unprofessional and childish.