Toyota RAV4 2021 - 2.5 VVT-i Hybrid Black Edition CVT 2WD 5-Door

Jon made the whole process really straightforward. Everything was explained clearly and transparently when we discussed purchase options, which helped me decide the best way to purchase without feeling pressured either way. Jon was patient when I had some issues with my V5 when selling my existing car which I was grateful for. He arranged for the car I wanted to be brought in from another branch so I could view it with no obligation to commit should I change my mind. There were a few optional extras offered, such as paint protection and minor damage cover which were explained properly and I was happy to take them. On collection day, Jon spent plenty of time going through the features of the car with me, which I really appreciated as there was a lot to take in. Overall, I’m really pleased with the service, efficiency and Jon’s professional yet patient approach. I’d happily recommend Car Supermarket to anyone looking for a stress-free way to buy a car.

I'd recommend CarSupermarket.com Hessle to anyone because it was a relatively easy process, albeit with a loooong phone call to go through reservation and finance. The only thing that let it down for me was the “it’s a done deal” of the whole thing. Almost like a “you’ve reserved it now let’s make it yours”. The experience on arrival was that it was expected that I would drive away with the vehicle despite not having seen it other than online and having not test driven it. In my case, I am happy with the purchase but would have preferred a more laid back sales process. If I had to critique one thing about the show room, it would be the hoodies worn by the employees. They don’t exactly make it look professional. Polo shirts and a tech jacket maybe for a smarter look

The sales process was okay, but it felt rushed, and the car defects weren’t mentioned during the sale. Looking back, that was the biggest issue. If we had known about the dent on the rear, the scuff marks inside and out, and other issues, we wouldn’t have gone through with the sale. The online advert didn’t highlight these at all. When we received the car and found these issues, it really dampened the entire experience. We were really excited to be buying a Tesla, and to find it so poorly cleaned and prepped was disappointing. While Car Supermarket have resolved the dent and defects, I still found issues that I had to fix myself.