Mazda CX-5 2021 - 2.0 GT Sport 5dr

I purchased a brand new Mazda MX-5 from Vospers, only to experience a complete gearbox failure at just 11,000 miles. This is not an isolated incident — numerous reports from owners (see the MX-5 Owners Club forums) document similar failures, yet both Vospers and Mazda UK have denied any knowledge of this being a known issue. The vehicle was returned for repair, and while Mazda replaced the gearbox, it was later found to be faulty again. Instead of acknowledging the issue, they claimed it was the result of user error — a position that lacked any technical basis. Following advice from Citizens Advice, I exercised my legal right to reject the vehicle under the Consumer Rights Act 2015, which protects buyers where faults are present from the point of sale. Unfortunately, I was met with resistance. Ed Ainsley, Business Manager at Vospers, stated that I had no legal right to reject the car — a claim that directly contradicts well-established UK consumer protection law. To support my case, I commissioned an independent expert report under Civil Procedure Rule 35, which confirmed the gearbox fault existed at the point of purchase. As a result, I have now: • Voluntarily terminated the finance agreement, and • Initiated legal proceedings against the finance company and relevant parties. If you are experiencing a similar issue, know this: you are legally entitled to reject a faulty vehicle, regardless of its age, if the fault can be shown to have existed at the time of sale. Don’t be misled or pressured — stand your ground and seek independent legal or technical advice if needed. Vospers’ handling of this issue has been deeply disappointing — both in terms of technical support and respect for consumer rights.

At the end of December 24 I booked my Mazda in to have a couple of faults inspected - neither of my mirrors would electrically fold, adjust and the blind spot monitoring wasn't working, along with a fault with the front parking sensors. Booking it in over the phone was very easy. My car was inspected for roughly two hours, at a cost of just over \xa3200, and I was told that one of my front sensors was faulty and my passenger side wing mirror was an unofficial one which was causing the issues. I was told that I would need a new complete mirror unit and one parking sensor, which I decided to buy from Mazda at \xa3370 in total. I also originally had it booked in to get the parts fitted too in the middle of January 25, but I decided to cancel that and to fit the parts myself. On the day that my car was originally booked in to get the parts fitted I called to see if I could collect them and was informed that the parts had not arrived yet, as they were coming from Europe so would need 3-5 days to arrive, but they would let me know when they arrived. Two weeks later I had heard nothing so I visited in person after work to enquire and was told they still had not arrived, so I asked if they could email me when it does. A month later I had still heard nothing, even after calling in between and being told that they would chase it and would let me know. I was finally told it was ready to collect, and that the parts department closes before I would be able to get there after work at 17:30, but that they would put the parts in the Mazda showroom as they are open later. I turned up and no one could find it, so a few days later I tried again, went into the parts department to be told it was in the showroom. Went into the showroom and after a few minutes of them searching they said it was in the parts department and eventually found the parcel. I fitted the mirror unit but still had the same issues; blind spot monitoring and any electical adjustment/folding did not work. I decided after my lackluster experience so far to go to an auto electrician, and after no more than 5 minutes I was told that the mirror switch was faulty, and \xa325 later and a new switch it worked perfectly, even with the old unofficial mirror. The lack of communication, even when I originally had my car booked in to get the parts fitted which evidently did not arrive until two months after the original fitting date and was not told about delivery delays unless I chased it on multiple occasions, and for the Mazda 'experts' to not correctly diagnose the issues resulting in an unnecessary \xa3350 new mirror being purchased is disappointing to say the least.