MINI Countryman 2011 (61) - 1.6 One D 5dr

Recently bought a car for my girlfriend from this dealership. I met Steve to look at the car and buy it, then I met Ben when I picked it up. On both occasions they immediately went into the history of the business and you could see the pride they have in their service. The car was perfect, exactly what I wanted, at I'll be honest, below market price and I got a fair price for my trade in. They agreed to prep the car to my requirements and covered all the costs. Whole process was done in about 20 minutes Was ready to pick up exactly when they said it would be. The work I asked for was carried out to the letter. Girlfriend loves her new car. It's quite obvious to me that these guys aren't after a quick buck, they're looking for loyal customers. If you're nervous when buying from a dealership and you are reading this, trust me your worries are over. Thanks guys. 10/10

When I first bought Kia, we were unable to open passenger door which we noticed on collection. After that I have had problem after problem. It has had new spark plugs, cat converter, new battery and coil pack. Some repairs done by Bidford and some paid for privately. I’ve had the car 4 months and got car tested as steering wheel felt funny and brakes kept squealing. The diagnostic confirmed I needed a new steering wheel bush and clutch sensor. I took it back to Bidford who told me the brakes were just dusty and the steering wheel was fine. A day later the steering wheel is still playing up and the brakes louder than ever. I had the car checked again and was informed the steering wheel needed doing and the brakes were lipped and needed replacing. I have now sold the car to someone prepared to do the work and I’m without a car. I’ve lost around \xa31800 as a result. I feel like I’ve been fobbed off. This is the worst experience I’ve had when buying a car.