Volkswagen up! 2023 - 1.0 115PS Up GTI 5dr

Met with Frankie at Cars2 seat Barnsley a few weekends ago, and what a terrible experience. Firstly, not even got out of my car before Frankie approached. I made it clear I was just looking around, seeing what I’d get for my car as PCP is ending within the next year. I gave my budget and provided my needs in a car and decided an Arona was the suitable car. I’ve had my last 2 cars from this branch so had trust in the service they could provide. Frankie lied about a car being in my budget, would skirt around questions and was very diplomatic with his answers. Typical sales rep. He sourced a car, told me it was 10-15 mins away, within my budget and was a ‘22 plate. The car was in Wakey so longer than 15 minutes away, it was a ‘20 plate and when I raised concerns on the colour, his reply was ‘well you don’t see the outside when you’re inside’. So it doesn’t matter that I’m paying my hard earned money for a car that I don’t like the outside of??? What a stupid response. Fair play to him, I was sold on going from a manual car to automatic. When we returned to the Barnsley dealership, I was sold on the car despite having not been at first, but was then told it was really outside of my budget. Over 2 hours after I had first arrived, I was worn out and the conversation ended on a negative note. I won’t be revisiting this branch

Very disappointing experience using Cars2 Seat. Purchased a nearly brand new car from them, 7k miles 24 plate specifically, and within a day of getting this home I get warning lights. What are the chances that this was the first time this had happened with the car? Very slim in my opinion. Not only that, I was extremely disappointed with the condition. I live 2+ hours away from the dealership so placed a deposit down on the vehicle over the phone based off the descriptions and conversations with the dealership expecting no issues with the car. When I got there, there was some unexpected marks and damage to the bodywork which I was not made aware of, stuff which you would not expect from such a new car. I accepted that and still went ahead with the deal as it wasn’t terrible damage, but definitely noticeable and the type of thing I would have expected to be notified of prior to getting to that point. When I got home I also realised they had lied to me regarding the features on the car. Specifically, I was told directly that the car did have reverse parking sensors, which it absolutely does not. Further to this, I noticed that the floor mats are missing from the car, again not something you would expect given the age of the car and also that there are multiple rips in the carpet inside the car which again had not been pointed out to me and was not something I noticed in the 30 second walk round of the car before we completed the deal. I absolutely feel like I have been purposely deceived to get a sale of the car here given the various issues which are things that in my past experience with dealers would have been pointed out by the dealer to prevent any situations like this. To put it briefly, the 7 year old car which was an older version of the one I purchased was in significantly better cosmetic & operational condition which is why these issues were completely unexpected. Use this company at your own caution.