Volkswagen Passat 2021 (21) - 1.4 TSI 13kWh GTE Estate 5dr Petrol Plug-in Hybrid DSG Euro 6 (s/s) (218 ps

⭐️⭐️⭐️⭐️⭐️ Car Review for Parkland Motors – Special Thanks to Ash! If you're in the market for a quality used car and want a smooth, stress-free buying experience, Parkland Motors in Costock should be at the top of your list. From the moment you walk in, the team makes you feel welcome, and the atmosphere is refreshingly relaxed—no pushy sales tactics, just genuine help. Ash was absolutely brilliant throughout the whole process! He was clear, honest, and genuinely helpful from start to finish. You can tell he really cares about his customers. He made everything feel easy and stress-free. Highly recommend asking for Ash if you're heading to Parkland Motors! If you're looking for a dealership that combines great cars with even better people, Parkland Motors and especially Ash you will not regret it.

I was hesitant about leaving a review, but the constant spamming of my inbox convinced me to do so. Customer service before payment was top-notch, though the salespeople could be more punctual. I was scheduled to pick up the car at 5 PM and was told I couldn’t be late. I arrived at 4:45 PM and waited 45 minutes for service. The next day, as I prepared for my trip, I noticed there was no MOT certificate, which I desperately needed as I was traveling abroad—a fact the seller was aware of. After a phone call with Ash, who promised to email me a scan within an hour, he failed to deliver. The next day, I learned Ash was on holiday, and his colleague brushed me off, saying, “I’m busy.” After another attempt to call, someone from the service department picked up and sorted everything out in minutes. Thanks to that person, I’m giving three stars instead of one. My dissatisfaction grew in France when the bolts from the engine undertray fell off. For the next 800 miles, I drove with rattling noises from under the car. Thanks to this incident, a mechanic showed me that the engine of my new Volvo was wet with oil. Advice for future buyers: thoroughly check the car before purchasing from this dealership. Sure, you get a three-month warranty on the engine and gearbox, but if the car breaks down, say, in Cardiff, you’ll have to transport it to the seller’s garage at your own expense, which is absurd. Next time I will think twice before buying a car there.