Volkswagen Polo 2018 (18) - 1.0 SE Hatchback 5dr Petrol Manual Euro 6 (s/s) (65 ps)

Brilliant dealership - They went above and beyond on customer service. Bought a car from them which was an easy and joyful experience. Found a couple problems with the car which I need to clarify they wouldn’t have known about even after doing a service and check on the car before I bought it. They were brilliant when I mentioned it to them. Their customer service was impeccable everyone I spoke to had an idea what was going on when I brought it back for them to fix. Special mention to Simon who was absolutely superb answering all my questions and offering solutions while it was getting fixed. They sorted it out in incredible time for what the problem was it was a fantastic experience. I would recommend this dealership to anyone who is looking for a first car as they have brilliant insight into each individual car they had. Have to say it smashes all the competition out of the park. I could go one about how brilliant they have been with me from start to finish.

Taken me a while to think of what to write Rang up after searching for my next car online and went to look at the car. I was approached by the same bloke as on the phone who then was very derogatory and discriminative. I did talk to them about this on the phone and in person and was told it was office banter. I then booked to go on a test drive after work which was fine. I then decided to buy the vehicle and then everything else happened straight away after having an "MOT" being done So the vehicle was MOT with 73,868 miles on the clock, less then 24 hours after buying the vehicle the battery completely died so I was carless for 2 days. Then the battery was replaced. I then was using the vehicle and the breaks was squealing really bad. They took the vehicle in and "fixed" them but still squealing terribly which is probably going to cost me loads as I don't trust them. So in the 5 weeks the mileage is showing as 78 thousand miles, so apparently I've done 4 thousand when I've worked from home and not done many miles at all. Ive only put 40 pound diesel in the vehicle, which won't add up to 4000 miles. ???? With the terrible service, the derogatory language and failure to resolve the faults with the car would never ask anyone to buy from here. Even before signing the paperwork was told the timing belt also needed to be done immediately and going to cost another 200 quid which I had to pay. Honestly despite having a valid MOT till June 2026 I am going to take it to someone I trust to check the vehicle fully and rectify what's happening

⭐ Review for Autotrade Birmingham Ltd Extremely Disappointed – Warranty Ignored, Logbook Withheld, and Legal Threats Instead of Support My 17-year-old daughter bought her first car from Autotrade Birmingham Ltd — a car she worked incredibly hard to afford. We paid a \xa33,000 cash deposit and the remainder by bank transfer. The garage agreed to prepare the vehicle with a new MOT, a valet, and a cambelt replacement (which we paid extra for). We collected the car on 7th June 2025. Just four days later, the engine warning light came on and the car began hunting and cutting out. My brother — a qualified mechanic and forensic vehicle examiner for the police — carried out a diagnostic scan which showed that both camshafts were out by one tooth, likely caused by incorrect cambelt fitting. He also found a blocked engine breather and a wheel arch liner missing clips and screws. When we contacted the garage, we were shocked to receive a screenshot of their terms sent from an iPhone — with no words, no apology, no explanation. That was the only direct communication we received. After that, they referred all responses to David Ward of Lawdata Ltd, a solicitor. In one of his emails, Mr Ward stated: > "Our client denies the findings of your mechanic brother... there may be an issue that will require some minor rectification in respect of the timing... our client is now prepared to only issue a full refund upon a satisfactory inspection and the vehicle return." We were not asking for a refund — we simply wanted the fault resolved properly, and without extra cost to us, as it was caused by their work. But the garage refused to deliver the car back, insisting we collect it ourselves (despite living in Bicester). They even said delivery would cost us \xa3130, placing the burden and inconvenience on us — even though the vehicle was still under warranty and the fault clearly originated from their cambelt job. In the end, we had no choice but to fix the car ourselves at a cost of \xa3240, just to make it safe and driveable. We then discovered that the V5C logbook had never been sent to DVLA. When we called, the DVLA confirmed no record of the vehicle in my daughter's name. We contacted the garage again and spoke to Nick (the salesperson), who admitted they held onto the logbook because we reported a problem. But the car had been fully paid for, and we had already confirmed in writing that we were keeping the vehicle. This is unjustifiable and appears retaliatory. Autotrade Birmingham Ltd claims to offer “exemplary customer service” and is listed under the AA Dealer Promise, which includes: Handing over all essential documents (including the V5C) Professionally preparing vehicles Delivering strong after-sales support They failed to meet every one of these obligations. Today, my partner called the garage and asked to speak to the owner. He calmly explained our experience and said that we had written a review — but were offering the opportunity for them to reimburse us for the repair cost as a gesture of goodwill. The owner accused him of blackmail, mocked his role as a parent, said “good luck with your review”, and then hung up. Instead of helping a first-time young buyer, they stonewalled us, dismissed a qualified diagnostic, pushed us to their legal representative, withheld legal documents, and refused to take meaningful responsibility — all while telling us they have a "5-star reputation.” For the sake of avoiding one return delivery, they’ve shown just how little they actually care about customers once a sale is complete. I’m sharing this review to warn others. If you're looking for a dealership with integrity, compassion, or even basic professionalism — we urge you to look elsewhere.