Harmon Kardon Sound System
Oldham Volkswagen
Chadderton Way Oldham OL1 2BB
Oldham
I'd suggest Oldham Volkswagen to a friend because the service we received was fantastic the salesperson was very professional and knowledgeable she listened to what we wanted and went above and beyond to ensure we got exactly what we wanted the turnaround was fantastic and after sale experience brilliant
On 06-08-2025, I was informed that my car would require six days of preparation before collection—a delay I accepted as reasonable, though the vehicle was urgently needed. However, when I arrived to collect the car, I discovered a prominent line running vertically across the front windscreen. The staff member attempted to “buff out” the issue, resulting in a further 40-minute delay and ultimately a request for a second visit without resolution. Upon returning, I was told that the windscreen required replacement. This raises serious concerns: What occurred during the six days of “preparation” if such a significant fault was not identified until the moment of collection? Why was the attempt to address the issue via buffing considered acceptable, rather than a proper replacement at the first visit? This sequence has caused considerable inconvenience and frustration. I kindly request the following: A detailed explanation of the "preparation" work conducted during the six-day wait, and confirmation whether this windscreen issue was known or overlooked during that period?
The experience at Oldham Volkswagen was fantastic because the whole experience was smooth and professional. Dylan was very knowledgable and helpful, without being pushy. He communicated with us throughout the process and explained everything very clearly. He took his time to go through everything, without rushing, and made us feel very comfortable.
My experience at Oldham Volkswagen was cracking because of the very efficient, professional, friendly and courteous service that was shown to me throughout the whole journey from visiting the showroom on the first occasion to view the ranges until handover. We are very impressed with the car, this was the best experience, it felt special and the enthusiasm of both the sales executive Josh Conway and the attention and support of the General Sales Manager Harry Entwistle was exceptional customer service and what best feels like.
My experience with OVW was indifferent. In some instances the service was great and in others, what I would consider really poor. When declaring interest in the car Georgia was very helpful and answered a lot of questions and shared information. However, after placing the deposit, things went south. I went to a dealership having purchased cars private all my life and can honestly say, it is the last time I will do it again given the hassle and conditions I experienced. Firstly I got sent the wrong deposit amount, then upon booking a day from work to collect the car, it got damaged in the workshop so had to cancel, went the next day and I didn’t take my driving license so they wouldn’t let me take it which is my fault however, the customer service from the manager on the day (Harry, I believe) was appalling - in a phone call he kept telling me he wasn’t willing to lose his job for me and when I went to visit the showroom (after traveling 1.5hrs), he wouldn’t even leave his glass fronted office while he could see me standing there. The decent thing would have been to come out and talk to me about it but he left it to the sales exec. Funny thing is, they eventually let my wife collect it without me being there so I fail to see why they couldn’t accept photo copy/facetime of my driving license on the saturday. In fairness and on the same day, OVW then offered to deliver the car the next working week so I was willing to leave it at that. I then get a an email (no phone call) on the Monday to tell me it wouldn’t be delivered for 14 days at the earliest. In short, I had to foot the bill for another trip there to get it. The car itself is as described and at current there are no issues however, it would appear to me that this dealership is lacking in customer service and it was later made apparent that there were a number of people interested in the car hence me being offered a refund on two occasions as they had another customer waiting. I didn’t want to write this and don’t normally take the time to write negative reviews but when you are spending a lot of money, I expect a certain level of customer service, especially from a leading dealership like VW - maybe I am wrong.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
0 Previous Owners, Drive in style with the Passat 1.5 TSI eHybrid Elegance 5dr DSG. It is a graceful fusion of executive styling, hybrid efficiency, and premium comfort. Finished in eye-catching Metallic Mariposa Green, this Passat carries a distinctively modern look with a subtle flair that changes with the light. Its elegant lines sit confidently on contrasting alloy wheels, while automatic headlights and adjustable door mirrors enhance both functionality and visual appeal. Inside, the cabin is a sanctuary of sophistication. Youre welcomed by luxury upholstery, perfectly matched to the serene vibe of the car, creating a space thats as comfortable as it is refined. At the centre of the dashboard, a large infotainment screen brings your drive to life, offering access to features such as the navigation system, App Connect, radio stations, and a host of additional functions designed to make every journey seamless and connected. In front of the driver, the cockpit screen offers immediate access to a suite of intelligent driver assist features including Adaptive Cruise Control (ACC), speed limiter, Lane Assist, and moreeach working together to offer confidence and control on every drive. Audiophiles will delight in the premium Harman Kardon sound system, which fills the cabin with rich, immersive audio, transforming your playlist into a private concert. And for sunny afternoons, the sliding panoramic sunroof opens up the space with natural light, adding a breezy, open-air feel to this smooth...