Mercedes-Benz CLA 2023 - 35 Premium 4Matic 4dr Tip Auto

I would give zero stars if I could. My experience with Darren and this Mercedes dealership has been nothing short of unacceptable. I first booked a car to view over the phone and received a same-day confirmation. When I arrived, the car turned out to be in an undrivable condition—completely unprofessional and a waste of my time. I returned a week later for a scheduled test drive at 2:30 PM. Despite arriving on time, I was left waiting for 90 minutes before anyone saw me. There was no communication, no apology—just complete disregard for my time. When I was finally attended to, Darren’s attitude was rude and aggressive. He called both me and my father “ridiculous” simply for attempting to negotiate the price of a used car. His behaviour was completely out of line and showed a clear lack of respect for customers. To make matters worse, I paid a \xa3200 deposit in May to reserve the vehicle and was told it would be refunded within 48 hours. It is now several months later and I have yet to receive it. I’ve followed up numerous times and have been passed from one person to another with vague excuses about “issues with accounts.” At this point, it feels like I’m being deliberately ignored. The lack of accountability and basic customer service is appalling

Really sad end , i have been taking my car to chelmsford mercedes for many years for both services and repairs , never any issue until now. Although have had expensive repairs in the past nox sensor etc .anyway My mistake was putting adblue into my bluetec C220 as the top up adblue message came up on display ..never done it before so im guessing it was always topped up during services . Put 10l in ..display still said top up so I put another 10l in well nearly did not quite take it all... so completely full ... display still saying top up .. so took it to merc chelmsford ..staff were initially very helpful and whipped it round to the workshop..said it was overfilled ...which can effect the sensor..needs to have adblue removed and put back in ..to fix it ..booked it in to have it done was told \xa3230 approx.. ..i left it with them early morning and it was not looked at the first day so kept for an additional day ( this has happened the last three times I have booked in for repair was informed late afternoon) 2nd day i was called around midday to confirm what my car was going in for ? I felt like i must have Imagined my car being taken round to the workshop two weeks prior ..nobody seemed to know anything about it ??? I was Called late afternoon not by the workshop but by reception...the top up adblue light us still on ..needs electrical testing ..\xa3300 plus.. if that does not work its a further \xa32065 plus vat for a new adblue tank .. All this because I topped up the adblue? Topped up a tank that has no gauge!!! So potentially looking at \xa33000.. At no stage was i offered a courtesy car..when I asked for one I was told there is none available... at no stage was there a discussion or suggestion of upgrading my car for a newer model.. just the sad acknowledgement from the lady that im not going to spend \xa33000 on my 2015 car. The funny thing is I was intending to get a newer model from them this year ..I even encouraged my son to use them and buy a car from them which he did...but after this I think I will give a different manufacturer a go. And hope to get treated better.. PS they did knock off \xa350 for the "repair" adblue out and back in ...

I recently purchased a white Mercedes A-Class and I can honestly say the entire experience was nothing short of outstanding—all thanks to Brandon. From the very beginning, Brandon made me feel completely at ease. Buying a car, especially a premium one like a Mercedes, can often feel intimidating or overwhelming, but Brandon’s approach was the exact opposite. He was clear, calm, and incredibly knowledgeable, walking me through every single step of the process without any pressure or confusion. He explained all the features of the A-Class in detail, from the technology to the safety systems, and made sure I fully understood everything before making a decision. When it came to finance options, insurance details, and available packages, Brandon broke things down in a way that was easy to follow and helped me make informed choices. Nothing was rushed, and I never felt like I was being “sold” to—just supported. What stood out the most was Brandon’s patience and willingness to answer every question I had—and believe me, I had a lot! He never made me feel like I was asking too much, and instead, always responded with a genuine, helpful attitude. He was incredibly professional while still being warm and personable, which made the entire experience feel less like a transaction and more like dealing with someone who truly cared about customer satisfaction. Even after the sale was complete, Brandon followed up to make sure I was happy with the car and reminded me that I could reach out at any time with questions or concerns. That level of service is so rare these days and made it clear that his commitment to his customers doesn’t stop once the papers are signed. My new white A-Class is an absolute dream to drive, and I couldn’t be happier with my choice—but more than that, I’m grateful that I had someone like Brandon guiding me through the process. If you’re considering buying a Mercedes, I 100% recommend asking for Brandon. He made what could have been a stressful decision into a truly enjoyable and memorable experience. Thank yous Brandon you’re a credit to your dealership and the Mercedes brand :)