Techno Espirit Alpine
Vertu Renault Exeter
14A Marsh Barton Road Marsh Barton Trading Estate Exeter EX2 8NT
Exeter
My experience at Vertu Renault Exeter was positive because the staff were very friendly, helpful and eager to please, especially Dan who looked after my purchase, from test drive to picking up the vehicle. They all knew their subject & explained everything thoroughly. The test drive was great and the follow up was just as comprehensive. The paperwork was simple to understand and explained thoroughly. The showroom was welcoming and comfortably equipped, with facilities to make drinks, which were offered regularly. Highly recommended.
I would not recommend Vertu Renault Exeter because my post-purchase experience with the dealership was far from satisfactory. Having bought the vehicle through Tilly, who was very helpful and I couldn't fault her with her customer service, the vehicle came with parts of the interior still wet from the valet, and some parts still dirty despite supposedly being valeted (the handbrake, indicator stick, key holder pot in the central divide, and gear stick). Upon receiving the car, the tyre pressure light was on and the wheel alignment was out which I and my partner had noticed when driving it for the first time. Later that day, I contacted Vertu Renault Exeter for the first time regarding this issue, and spoke to Ryan who had said that I would receive a call back later that day from my local dealership regarding getting it booked in to resolve this issue. I did not receive a phone call back, so got in contact with Renault Exeter again the next day to ask the same question, and nobody was available to take my call and I was meant to receive a call back that same day, and I never received one. This occurred again the next day, upon which we decided that it would be better if we went to our local Vertu dealership to ask if they had received anything from Renault Exeter - they had not. We then called Renault Exeter the next day to ask why they had not been in contact with our local Vertu dealership, and George (the manager), apologised that they hadn't and said that he would be in contact with them that day and that I should receive a call from them to book an appointment on their next working day. Again, I never received a phone call. This back and forth continued for 3 more days, of either not getting through to someone and never getting a call back, or getting through to someone and them not calling you back, or not getting in contact with my local Vertu dealership. We gave up trying to go through Renault Exeter, went down to our local Vertu, and they booked us in straight away for the next week. After this, I called Renault Exeter to let them know that I had done this, and that I was let down by their services after buying the car - they apologised profusely, and paid for the wheel alignment and issues to be sorted.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 32, Franchise Approved, Meet the Renault Scenic E-Tech Electric Esprit Alpine: a thoroughly civilised electric car for grown-ups who want comfort, practicality, and peace and quiet not just more horsepower to boast about. Highlights:Heated seats and a heated steering wheel because you deserve warm fingers.Clever 87kWh battery for long range without tedious charging stops.Proper family touches: ISOFIX, a comfy 3-seat rear bench, an ingenious rear armrest, and a tyre inflation kit (because life happens).19†diamond cut alloys smart, not showy.Two-zone climate control, ambient lighting, and a fabric upper dash that’s tasteful, not tacky.Arkamys 6-speaker audio, USB-C ports front and back, and paddle shifters for regenerative braking.The Scenic does exactly what a car should do: it carries people and stuff, comfortably, quietly, and with minimum fuss.Call Vertu Renault Exeter and come see why sensible really is brilliant..Air Conditioning, Climate Control, Metallic Paint, Cruise Control, Satellite Navigation, Heated Seats, DAB Radio, Bluetooth, Parking Sensors, Stop Start, Low Mileage, Full Service History, USB, Park Assist, Manufacturer Approved, Electric Seats, Memory Seats, Diamond Cut Alloy Wheels, Adaptive cruise, Keyless Entry/Push Button Start, Apple/Android Play, Rear Camera, Electric Opening Tailgate, Auto Lights, Electric Folding Mirrors, Lane Departure, Lane Keeping Assist, Pre Crash Prevention& Rain Sensors, DC 150 and AC 22, Mode 3 home wallbox cable, Rear wiper, Tinted rear windows, Rear window defroster, Electric one-touch power front and rear windows, Automatic windscreen wipers with rain sensor and sensitivity setting, Hill start assist, Anti-lock Braking System (ABS), Booster emergency braking, Rear active emergency braking system, Emergency brake assist, Electronic Stability Control (ESC), Wireless smartphone replication and integration via iOS carplay and google, Quote Ref: 53564
