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Vertu Volkswagen Harrogate
Grimbald Crag Road St James Retail Park Knaresborough HG5 8PY
Knaresborough
I'd recommend Vertu Volkswagen Harrogate to anyone because right from my first contact, subsequent test drive and through to collecting the car, I have been looked after very well. Monica was very helpful and courteous throughout. My calls were always answered promptly. When Monica wasn't available, another member of staff attended to my needs promptly too. All in all, a great buying experience. Well done!
My experience at Vertu Volkswagen Harrogate could have been better because first of all the finance was wrong on the documentation and we had to wait an hour for them to get this sorted after we’d had a long drive there! When we picked up the vehicle after a week the brakes were making a very loud whistling noise and the back door wouldn’t shut as the latch broke. I called the dealership they very kindly took it back so I drove there and they inspected it and told me the breaks were new so it’s perfectly normal for them to squeak! And the latch needs replacing so I had to take it back the following day as there was no courtesy car for me! So I drove back the next day was given a courtesy car whilst it was meant to be done, the phone lines were down so I heard nothing and then I went back 4 and a half hours later, it wasn’t done so I went home after waiting around all day and promised it would be done! I agreed with the employee I would be going back the next day in the late afternoon and I turned up and I was told there had been a mix up and they didn’t know I was even coming in today due to poor communication from the service and the sales team! I then told them I’m not driving all the way back again and we’re going on holiday next week so I took the car away and I was given the part so I’ve found a garage local to me to fix it. What a stressful time I’ve had with this dealership!
My experience at Vertu Volkswagen Harrogate was memorable because the car deal was very good, the service and tyre packages were very competitive, the quality of the cars available was excellent and Jess and Sam were great in assisting us and following through to our purchase
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
1 Previous Owner, Franchise Approved, Looking for style performance and efficiency This Volkswagen T-Roc 2.0 TDI R-Line DSG delivers all that and more. With less than 7500 miles from new it offers exceptional fuel economy on those long journeys while maintaining that signature Volkswagen drive.Finished in Pure White this T-Roc doesnt just perform it turns heads. It comes with a full Volkswagen Service History most recently carried out by us and is in fantastic condition inside and out. We dont expect it to be with us for longThis model features Apple CarPlay so you can stay seamlessly connected on the move and Heated Front Seats to keep you warm on those chilly winter mornings. The R-Line styling gives it a sporty premium look thats sure to impress.As part of the Volkswagen Approved Used scheme it comes with 12 months Volkswagen Warranty as standard which can be extended to 24 months depending on how you choose to fund the vehicle.Were located just 1 mile from the A1 making us easy to find and if visiting is a challenge were happy to provide a personalised video walkaround of the car.Reserve it online today for just 99. And while you're here dont miss our great hot chocolate and even better customer service. Still unsure Check out our glowing Google Reviews to see why our customers love us.Climate Control, Satellite Navigation, Alloy Wheels, Heated Seats, DAB Radio, Bluetooth, Parking Sensors, Stop Start, Low Mileage, Full Service History, Ex Business, Manufacturer Approved, Adaptive cruise, Keyless Entry/Push Button Start, Auto Lights, Lane Departure, Lane Keeping Assist, Pre Crash Prevention& Rain Sensors, Front + rear carpet mats, Rain sensor, Heated rear window, Rear wash/wipe with intermittent wipe setting, Front windscreen wiper with intermittent wipe and 4 position delay, Power windows with comfort operation and circuit breaker, ABS, Rear disc brakes, Electronic parking brake, Hill start assist, Volkswagen roadside assistance, Electronic Stability Control (ESC) inc EDL (Electronic Differential Lock) and ASR (Traction Control), City emergency braking and pedestrian monitoring, Online services, Wireless app connect, Bluetooth mobile phone interface, Dynamic road sign display, Quote Ref: 504935
