Volkswagen up! 2013 (13) - 1.0 Move up 5-Door

We began looking for a first car for my son and found the ideal car at Gouldings, except for the fact we live 3 hours drive away. We rang to enquire about the car and received friendly, polite support from Gregg. We were initially a bit apprehensive about buying a car without seeing it in person but Gregg sent us a great walk around video and reassured us that the car would be checked, MOT’d and valeted and even arranged (at a reasonable fee) for the car to be delivered to us. The car arrived in mint condition, with low mileage and not a scratch on it. It is a genuine little car and we are delighted with it. The whole experience with Gouldings was flawless from start to finish and we would recommend them to anyone looking for a new/used car without any hesitation. They will also be the first place we will look when changing a vehicle in future. Polite, professional and honest dealership.

I wanted to take a moment to express my deepest gratitude for the outstanding service I received from Gouldings Car Sales recently. As a customer who values genuine care and exceptional professionalism, my experience with your team truly exceeded all expectations. When I found myself in a predicament of needing a car for my daughter's 17th birthday while being away in Spain, I was met with disappointment by other garages I approached. However, my faith in customer service was fully restored when I connected with Gouldings Car Sales and had the pleasure of dealing with John. John's unwavering dedication to understanding my unique situation, coupled with his transparent and informative approach, put me at ease from the outset. Despite being miles away, the seamless communication and professionalism displayed by the entire team at Gouldings Car Sales made the process effortless and stress-free. The level of attention to detail and commitment to customer satisfaction demonstrated by Gouldings Car Sales is truly commendable. The fact that the car was prepared, serviced, and presented immaculately for my daughter's special day speaks volumes about the integrity and values of your business. I must admit that I was initially hesitant to trust someone with such an important purchase in my absence, but your team's impeccable service and genuine care reassured me at every step. The gesture of ensuring the car was ready for my daughter's birthday, despite my delayed return, is a testament to the exceptional customer-centric approach upheld by Gouldings Car Sales. In a world where genuine care and outstanding service seem increasingly rare, your dedication to excellence sets a benchmark that all businesses should aspire to achieve. I wholeheartedly recommend Gouldings Car Sales to anyone in search of a reliable, trustworthy, and customer-focused car dealership. Thank you once again for going above and beyond to make my daughter's 17th birthday a truly memorable one. Your commitment to exceptional service has not gone unnoticed and is deeply appreciated. Wishing you continued success and prosperity at Gouldings Car Sales. Keep up the outstanding work!

Bought a car and had to wait 33 weeks after paying for it before parts would arrive. Was promised a tank of fuel for my wait but I didn’t get one. On leaving the forecourt the car smelt odd but it had just been valleted so was thinking it was something burning off?? Returned the next week as it was a diesel smell when stationary! They agreed the injector seals had gone and they would fix it but I was fast loosing confidence with them. So they said if we returned the car they would fix it and give us a hire car while they did as it only takes two hours. They gave us a hire car, no fuel in it, the mirror came off in my hands and the door won’t lock as the lock is broken! So after three hours and more excuses I have given up and will have the car repaired myself at my own expense. So make your own minds is folks, would you like this level of customer service and sales? Pictures are of the hire car, the one they proudly lent me to say sorry for selling me a defective car!!