BMW 4 Series 2017 - 420d [190] xDrive M Sport 5dr Auto [Prof Media]

Firstly the positives. Generally very good staff particularly worthy of comment is the meet and greet guy who is outstanding and the reception staff. Now the negatives. I had my car recently serviced by Audi Manchester. All ok except I noticed that they no longer top up the oil to the maximum mark but half way between maximum and minimum. I wonder if this is a cost cutting penny pinching exercise as it then puts the onus on the customer to top up the oil straight after the service is done. That can’t be right. Secondly, only after checking the paperwork when I got home I noticed the invoice for the service work was not included and the service history was missing a service undertaken by Audi Manchester. I phoned Audi Manchester on two occasions to request this be checked and for them to send me the invoice for the latest service. On both occasions I was told someone would call me back and you can probably guess this never happened. That is poor or incompetent.

Review: Audi Dealer in Manchester – Very Disappointed I visited an Audi dealership in Manchester today and was extremely disappointed with the experience. I dealt with a representative named Jack, whose customer service was frankly appalling. He was dismissive and tried to sell me a clearly damaged vehicle as if it were in good condition. Upon inspecting the car, it was obvious that it had been poorly repaired and possibly involved in a previous accident. The bumper didn’t line up from one side to the other, and there was visible overspray between the drivers wing and door and the sill. There was rust on the bolts holding the wing.The passenger sill had been filled before and the filler was now coming away and cracking. The passenger door was rusty at the bottom. It felt like the dealership was trying to pass off a low-quality, damaged car as a legitimate Audi vehicle, which is unacceptable. For a brand like Audi, I expected a much higher standard — both in customer care and vehicle quality. My brother who has over 20 years experiance with insurance approved repairs picked up this thankfully. The registration of the car is KE71 OVD!!!

Terrible customer service. Was met by Jonathan Singleton who was pretty dismissive and refused to send me an email or print a paper with the details of the pcp offer, insisted i go on Audi's website and do it myself. Said he would book me in a test drive last week on Tuesday, i called him back on Friday and he said he was very busy and would call me back on that day. Monday is here and still no call, not sure if he made a judgement of my buying intent or just felt too lazy to book the drive in. Rav, the gentleman greeting at the door, was exciting and passionate which was the only good thing about our experience to be honest. Audi in Liverpool helped me infinitely more and even gave me recommendations based on my needs- also booked me in for a test drive for the same day. Don’t go to the Manchester branch, make the trip to Liverpool or even Warrington.

Terrible service. I enquired about 2 Audi A4 black edition which is still in auto trader. Went in for a test drive at a time arranged by them. The guy dealing with me had called earlier in the day to push my appointment back which wasn’t able to do. It was clear that he wasn’t interested in selling the car to me. He gave me some silly PCP price for the 2022 which when I questioned and gave him a comparison of other cars and prices offered he gave me the same price for a 2024 plate Audi A4. He didn’t reevaluate the price he gave me for the 2022 plate. When I enquired about an A3 he said it would be the same price at the A4. No actual figures just random inaccurate statements. It was clear that he did not want to sell the 2022 Audi A4 black edition to me. He didn’t even offer to show me the car which is the reason I went in. Absolute waste of my time. The salesman and his manager who he twice went to “discuss” options with showed complete incompetence and seemed to not take me seriously. The only interest I got was when I told the salesman I was selling my 2024 Audi Q5 Black Edition. He wanted to put in an offer which I politely declined.