Stratstone BMW Maidstone
12 Wood Close Quarry Wood Aylesford ME20 7UB
Aylesford
Insurance Group 17, 0 Previous Owners
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Really poor service from a bmw dealer Booked in for new front brake pads - turned out this was not necesssry and sensor was not working - instead of asking if I wanted it replaced just went and did it anyway. Waited 6 hours for that - and then told no wash of car as I had wanted things done “quickly” - other things I had asked for were ignored until I raised them Woman in service scowled at me until it was payment of bill time when it became all smiles - so transparent. No attempt to hold any rapport and constantly told me how busy they were. I would avoid this dealer My other car is an old porsche and they should visit those Porsche guys in To\xf1bridge to see what customer service is like - they don’t care how old your car is - you are made to feel like they care
Cameron Brown
22 March 2024
After purchasing over 7 BMW vehicles I only trust Elise Mankelow to deal with myself. She is a credit to Arden and always committed to providing a wonderful service. Thank you Elise
Naithan Gunn
21 March 2024
Elise at Arden provided brilliant service and help again, and was personally engaged handling any small problems. Highly recommended.
Dan Abnett
18 March 2024
Lovely environment, very relaxed. Staff also very accommodating, particularly Elise Mankelow, who always takes the time to explain everything in detail while also making you feel like she is your own dedicated representative. Have been a customer of Arden for 5 years or so now and Elise has always been very professional, knowledgeable and, above all, courteous and friendly.
John Kell
18 March 2024
Personal and flexible service as always from Elise. Value this a lot.
Jamie Robbins
11 March 2024
I purchased my current car from the Arden BMW dealership in Maidstone and have returned since for servicing and some wheel repairs. On each occasion I have dealt with Elise who is very professional and extremely helpful, explaining everything perfectly.
Graham Lyons
11 March 2024
I have had excellent customer service from Arden Maidstone over the last two years especially from Elise, who is an asset to Arden’s .There is nothing too much for her to do for you and she will go the extra mile to make sure your visit is a pleasure. Thank you for your commitment Elise. Keep up the great work.
Michael Weekes
11 March 2024
Very good service especially from Elise Manktelow service manager. Brilliant customer service
Chris Rayner
11 March 2024
I have been a customer of Arden Maidstone for the last three years and always received excellent customer services especially from Elise Who is a an asset to Arden’s and always makes you feel a valued customer. Many thanks
Aaron Weekes
11 March 2024
Nice showroom
Kishan Lootooa
11 March 2024
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.