Ford Kuga 2019 (69) - 1.5T EcoBoost GPF ST-Line SUV 5dr Petrol Manual Euro 6 (s/s) (150 ps)

I put a deposit down on a car, travelled 250 miles to view, test drive + collect. The car had a number of issues not mentioned such as wheel alignment being horrifically bad, intake elbow perished, and an odd tire when I was promised 4 matching ones. The alignment is even a safety thing, as with wheels that wonky the grip and handling was appalling. I brought all these up with them, and attempted to negotiate a very reasonable price \xa3100 off to contribute to the costs of getting the alignment and intake elbow fixed, and was immediately shut down. They knew they had me bent over a barrel because I’d travelled to the other side of the country for the car. But the car should never have been on the forecourt with alignment that bad, and the intake elbow could have caused a breakdown in the first few hundred miles leading to a warranty claim. I emailed them afterwards about this, trying to be as constructive as possible, and have not had a reply, which is disappointing. The car, now I have sorted it, is great, and overall a good deal still. But it should never have been sold in the condition it was in, and for the sake of \xa3100 for a happy customer, I’m very surprised they didn’t even entertain my negotiation. They also collected me from the train station which was nice, but the car they collected me in was in limp home mode- says a lot about a garage when their own cars aren’t properly cared for. Additionally, the tires they put on the car, as well as being odd, were very budget tires. On a generic city car, no biggie, but on a sporty enthusiasts car for the sake of \xa330 a corner, some half decent rubber would have made a big difference. Sell em cheap, stack em high. Typical used car sales. You might get a great car for a good price, but what condition it’s in, who knows Response to reply: Thanks for taking time to reply. To respond, you should have replied to my email highlighting these issues. If you had have replied to that, and I felt as though the response was reasonable, I wouldn’t have felt the need to write a review to help inform others. I pointed out the intake hose, AND the need for a full alignment (to which you said the steering wheel just needed straightening- which is completely untrue. The left wheel was massively toeing out and the right wheel toeing in on alignment), and brought this up before handing over any money. These are faults that weren’t declared online or in photos or videos sent by you, so it wasn’t as described. I was happy with the price if the car was in the advertised condition. I said I was happy to get these done as I’d come all the way across the country for the car and couldn’t come back at a later date, which would have cost me more money than getting the car fixed in train fare and petrol costs. In return for you not having to fix these yourself, \xa3100 off the price was extremely reasonable (and less than it would have cost at a Suzuki service centre). Since I’m here, I’ll also add that aside from the odd tyre, the quality of the wheel refurbishment is really poor. I should have picked up on this at the time and in my email but unfortunately forgot. Photos included below for reference. I always prefer to raise problems and feedback privately first, to give businesses a chance to act on feedback and put things right. I gave you the chance to reply privately, but since you did not reply, I feel future customers should be able to make any buying decision with all information possible. I feel my review is completely honest and fair.

I purchased a VW Tiguan from elite motors. This was a while ago but I felt I wanted to share some things to help future buyers. They are very friendly and personable at Elite Motors but. I bought a VW Tiguan and traded in a Mondeo and was happy with the deal they also provided a new MOT and a service. After 6 months a front suspension bush needed changing, the decay was shocking, also I needed new front break disks along with new break pads. The heater in the vehicle only worked blowing warm air on one side, I called about this issue and was told it wasn't covered on warranty. On its first MOT from purchase I was advised to have 4 new tyres as the tyres on the vehicle were perishing. The reason for this post is to inform buyers, to, 1. get your own or an independent garage to do the MOT and service. 2 Check everything is working as it should especially anything electrical 3 the warrantys are free so you can't expect a lot but it may worthwhile reading it just to see what you're covered for. I didn't enjoy writing this post in any way but after spending lot's of money on the vehicle I wanted to offer some advise to other buyers.