How to buy a car online

Buying a car online can be a convenient and time-saving experience, but it’s not without considerations. From delivery options to financing and your legal rights, there's plenty to think about before clicking 'buy'. This guide will walk you through all the essentials to make the process as smooth and straightforward as possible.

Why Buy a Car Online?

Online car shopping has become increasingly popular, and for good reason. The convenience is unmatched—you can browse, compare, and choose a car all from your sofa. If you’ve got a busy schedule, you’ll appreciate that online car shopping saves time.

Many buyers also enjoy the greater transparency of information online. Reviews, vehicle reports, and price comparisons are easily accessible, putting you in the driver’s seat when it comes to making informed decisions. Buying a car online is a stress-free way to buy a car for many.

Convenience Matters

With online car shopping, you can browse different vehicles 24/7, with no rush to make a decision. Some platforms even allow you to complete the entire purchase online if you'd prefer.

Access a Wider Selection

When shopping online, you often have access to a broader range of vehicles compared to what’s available locally. This makes it easier to find the exact make, model, and specifications you’re looking for.

Delivery Options to Suit Your Needs

One of the top advantages of buying a car online is the flexibility of delivery options. Typically, you’ll encounter two main choices: Click & Collect or Home Delivery.

1. Click & Collect

Click & Collect allows you to purchase your vehicle online and pick it up from the dealership at a time convenient for you. This option is particularly useful if you’d like to inspect the car in person before driving away.

2. Home Delivery

Prefer the car to come to you? Many dealers and online-only platforms offer home delivery. Once your purchase is complete, the car is delivered directly to your doorstep—sometimes free of charge, though there may be additional delivery fees depending on your location.

If you choose delivery, check whether the dealer offers any guarantees or return policies should the vehicle not meet your expectations.

How Financing Works Online

Buying online doesn’t mean you have to pay upfront with cash. Financing options remain open to you, from Personal Contract Purchase (PCP) to car loans.

Online application processes are typically seamless, allowing you to fill out forms, submit documents, and even undergo credit checks without leaving your home. Some services may still require you to physically sign paperwork, but several platforms now offer fully digital solutions.

When applying, make sure you understand the terms of the agreement, including interest rates, deposit requirements, and repayment periods. A comparison tool can help you find the best deal to suit your budget.

Can You Test Drive a Car Bought Online?

Absolutely! Most reputable online platforms provide options to test drive the car before you commit to the purchase. Some even offer home test drives, delivering the vehicle to you for a short trial period.

This option is particularly helpful if you want to get a feel for the car’s performance or size while navigating roads you’re familiar with. Some platforms also allow you to test-drive multiple cars, ensuring you’re making the right choice.

If you’re unable to test drive, look for detailed photos, 360° views, or videos of the car to give you a better sense of its condition and features.

Expert Tip

When test-driving, focus on comfort, handling, and whether the car meets your everyday needs—whether that’s family trips, a lengthy commute, or city driving.

Know Your Legal Rights

Understanding your rights puts you in a stronger position when buying a car online. Here’s what you need to know.

The Consumer Contracts Regulations

If you buy a car entirely online and it’s delivered to your home, you’re covered under the UK Consumer Contracts Regulations. This law allows you to cancel the order within 14 days of receiving the vehicle, provided you haven’t driven it beyond the agreed mileage cap.

The regulations don’t apply if you visit the dealership to sign paperwork or collect the vehicle, so check the terms carefully before committing.

Terms Specific to Click & Collect

If you opt for Click & Collect, the Consumer Contracts Regulations won’t apply. Instead, you’ll be subject to the seller’s returns policy, which may vary. Be sure to inquire about any money-back guarantees or conditions before finalising your purchase.

Mileage Restrictions

During the 14-day cooling-off period, some dealers or platforms may enforce mileage limits. Exceeding this cap could impact your ability to return the car. Always read the fine print before heading out on long journeys.

FAQs About Buying a Car Online

Can I trade in my old car when buying online?

Yes, many dealers offer trade-in services where you can apply the value of your existing car towards the purchase of a new one.

Are cars more expensive online than in dealerships?

Not necessarily. Cazoo offers competitive pricing, especially when factoring in deals, promotions, or lower overhead costs compared to traditional dealerships.

What happens if the car delivered doesn’t meet my expectations?

If your purchase falls under the Consumer Contracts Regulations, you’re entitled to return the car within 14 days. For Click & Collect purchases, contact the seller to review their specific return policies.

Is it safe to buy a car online?

Yes, Cazoo only works with trusted partners and dealerships.

What kind of after-sales support can I expect?

Cazoo's network of dealers provides support for services like warranty claims or assistance with vehicle registration. Check what’s included in your purchase.

Making Your Choice Easier

Buying a car online has never been more straightforward, with flexible financing, delivery options, and plenty of resources to help you along the way. Just remember to read the terms and conditions carefully, verify the seller’s reputation, and take advantage of test drives when possible.

Whether you’re upgrading to a family-friendly SUV or looking for your perfect daily commuter, online car shopping allows you to save time while finding the ideal vehicle to suit your needs.