Ford Transit Custom 2021 (21) - 185 BHP AUTO MS-RT

I would like to leave a review about a van I bought a few weeks ago. Everything was great during the sale. They were relaxed and did not put me under any pressure to buy. There were a couple of issues with the van which they resolved very quickly . They gave me a full year’s MOT and 6 month warranty. One star deducted because they promised to provide a spare remote key at the time of purchase. I’ve been told on several occasions since, in person and in emails, that they are waiting for the key to come in and if it didn’t come in they would arrange to get a key cut by a company near where I live. I still don’t have the spare key and they have stopped answering my emails. This has spoiled an otherwise first class service experience.

Shambles, Originally bought in May 22 , so many issues and 2 years later., still got issues. 1st year, spent more time going back and forward getting repairs done. Here's a SHORT list. Van serviced for collection, got about 10 miles away, oil light came on ( they serviced it as a 2.2 Boxer ( 6 litres of oil ) as opposed to a 3 litre ( 9 litres.of oil required ) Wind out Canopy legs were jammed , despite being told they had been checked by the infamous Ian! ) Fixed that myself. Hot water/heating not working , had to go back several times to get it sorted....still have issues today and that was 2 yrs ago! Ian even had the nerve to switch the control unit from electric to diesel as it was obvious the electric side was not heating the water up and thought we wouldn't notice, why would we not? He was only 2 feet in front of us! Van had to stay where it was....again, to be repaired. Another 80 mile wasted journey! (Still not properly fixed and never has been) Hab certificate given despite loose electrical wires everywhere. Turns out the van had been riddled with mice and chewed almost every conceivable wire they could get their teeth on. Satellite system not working , admittedly they actually did install a new one for us. We supplied a new TV to go with it as there was none in the van, they couldn't fit it as it didn't have " satellite " function. When we mentioned that it did and showed them the manual , we were then told that the " engineer" only fits Cello and didn't even look at the one we supplied but they still charged us for the Cello TV! Leaky sink ( They fixed that ) Toilet pump not working ( they fixed that ) External light not working ( fixed that myself) Tupperware box used as "waterproof wire housing for rear lights" 2 years later, we have had to get the van heater rewired by Webasto as , Quote " Who the F@@@ has been at this , the wiring is a shambles and has been joined all over the place and doesn't match the Webasto wiring loom. Ultimately to save time and costs, it was decided to rip out the shoddy wiring and replace it with the genuine Webasto wiring harness. Still a fault with the heating/water but at last we are slowly getting there. Wish we didn't listen to all their promises and downright lies and just got our money back. Avoid at all costs unless you want to spend all your time travelling up and down the M90 for repairs.

WARNING This is a terrible company. They will lie from the minute you set foot on the premises to get you to buy. They will agree to do repairs (be prepared, there will be many), but will cover them up rather than repair them where possible. Selling unfit vehicles - damp vans, broken chassis, equipment not working, damaged wheels - I could go on. All will look ok initial inspection but after a few months, the paint will come off …. literally! They will promise you all sorts like servicing, guarantees, warranties, damp free, habitation but no paperwork. They will say it’s in the post but you will never see it. Horrific customer service, even the management are rude, unprofessional and will never answer letters of complaint. DANGEROUS - AVOID AT ALL COSTS. PS, many of the ‘short reviews’ on here are staff!!