Pentagon VW Van Service Centre Nottingham
Padge Road Nottingham NG9 2JR
Nottingham
0 Previous Owners, Nottingham Volkswagen Van Centre off this Transporter in Candy white with Business package Air Conditioning Rear parking sensors and so much more, Price Plus VAT
An absolute pleasure from my initial visit to handover. Professional, courteous staff that simply could not help more if they tried.
Alan Gould
05 September 2025
Booked our car in for a diagnostic. We received a confirmation text the day before our appointment, when we arrived at the appointment we were told that the diagnostic machine is broken so they are unable to do the work untill mid-end of November. I understand that this can not be helped but I am very disappointed that we were allowed to turn up to our appointment before being informed of the problem. Not a very good first impression! I would give 0 stars.
Alice T
02 September 2025
First time visiting Audi Shrewsbury, we were looking for an A1. We arrived at 3 o’clock, we were driving away with a new car within a few hours! Phil went above and beyond to get the finance sorted quickly and get us a good monthly price. We also part ex’d our current car for a great price. Definitely would recommend this dealership, lovely staff and great cars. Thank you so much Phil.
Alice edwards
02 September 2025
Polite incompetence... The staff are very polite, but the service is terrible. Booked for a service while I wait two months in advance, only to be told it can't be done while I wait. This is after arriving at before 8am as requested and waiting over 25 minutes to be checked in to start with. This is the second time they've done this to me, making it 2-for2 and a 100% failure rate. If the work can't be done while I wait, don't book it for such, or offer a courtesy car or a lift home.
Altitude Aerial Photography
02 September 2025
Updated Review After care here is second to none A problem with the car and the AA towed it back to Audi and arranged for a hire car from Enterprise in Oswestry who have been extremely helpful This service has been absolutely brilliant Thanks Audi 10 Stars From Me
San Brett
08 August 2025
Great personal service, Mollie made the process very easy. Always smiling and welcoming she made the stressful job of buying a new car easy. The hand over was very professional and she explained everything as this is our first electric car. Great job Thanks
Michael Strickland
06 August 2025
Service team? Assuming they actually exist... if you can get through to them you are already defying the odds. Feels like I’m dating a commitment-phobe – keen at first, then vanish the moment things get serious (like, say, fixing my car). Dropped it off then constantly chasing for updates, no diagnosis, no clue. Just me, sat there, refreshing voicemails like a desperate ex. Audi, if you're reading this – it’s not me, it’s you.
Kimberley Littler
30 July 2025
Very disappointed after having the bonnet of my Q5 ceramic coated at Shrewsbury Audi , only to find they had coated over the top of the flies stuck to the bonnet. What a load of jokers !!!
Wayne Thomas
23 July 2025
3 month wait for warranty repair. ! Booked into Stafford Audi 2 day wait ..
peter dicken
12 June 2025
I’m disappointed with my recent experience at Stratstone Shrewsbury Audi, particularly given the standards they publicly promote. I purchased a Volkswagen Tiguan PHEV from the dealership, and from the moment I received the car, it was evident that it had not been properly prepared. There was a used cupcake wrapper in the passenger seat pouch, dog hair in the boot, and loose pennies in the dashboard compartment. These issues may seem minor individually, but together they reflect a serious lack of attention to basic cleanliness and presentation — not what you'd expect when purchasing from a main dealer. Much more concerning was the fact that the vehicle’s electric charging flap would not open, making it impossible to charge the car. I had to take the vehicle to a VW dealership where the actuator has been deemed faulty and requires replacement. When raised this with the salesperson at Stratstone Audi, I was told this hadn’t been checked and the vehicle had not been charged prior to delivery. This directly contradicts Stratstone’s own stated standards. According to their website: “At Stratstone, we have a variety of quality used cars for you to choose from. Each car is carefully selected by our teams before making its way through the rigorous preparation process, where it is inspected by a qualified technician and then fully valeted.” In my case, this process was clearly not followed. The vehicle was neither properly inspected nor fully valeted, and a core function of the car — its ability to charge — was completely overlooked. I expected a significantly higher level of care and professionalism from a dealership associated with a premium brand. I hope Stratstone Sherwsbury Audi seriously considers this feedback and takes steps to ensure future customers receive the level of service and attention\xa0they\xa0promise.
Phoebe Hopkins
12 June 2025
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
