Ford Transit Custom 2019 - Combi Crew 2.0 340 EcoBlue Leader

I am delighted to review my local dealer. Bartley Green Commercials, located in Bartley Green, Birmingham, is a long-standing van dealership with over 37 years of experience in the commercial vehicle market. They specialize in offering a wide selection of one-owner, company-maintained vans sourced from major fleet companies, all accompanied by full service histories. Their inventory includes various makes and models, and they provide services such as on-site mechanics, MOTs, servicing, part exchanges, finance options, and nationwide delivery. Thank you so much for your assistance and willingness to help me and my local friends from Liverpool. Sorry I did not take any pictures

I bought the van with finance. Was advised not to go an see my van until the money were paid. Then at some point they told me to pick up my van. Dented roof, rear ended, door stoppers smashed in, cab full with adhesive marks and cigarette burns, under the seats a thick 1 inch layer of mud, a strong smell… But it was already paid… Took it home, and after i spoke with finance company telling them i am not happy about my van, and that i want to return it. Basically i was told that that is not an option because it was after 15 days. Never met a company that does not allow you to see the van before you buy it. I don’t know what agreement they have with the guys from car money, but that is not good business. In my case, was a bad experience Edit to your response: If you mentioned it, i did tell the guys from the finance company when they called me after the purchase was made, i did tell them what is wrong and they said that is nothing that i can do. It has not been 6 months, for the last few months i am going back and forward with carmoney, the broker in this case, and they promised a solution, then they kept asking for more and more things. And the picture that you see, that is exactly how that van left your place. I haven’t done 500 miles with it. And car money has the report from the inspection that they asked for. And the extension of the damage on the van. Update on this matter. After escalating this to financial ombudsman, and after they weighted all evidence, the finance company was held responsible, they can’t hold responsible the seller or the broker, only the finance company as felt in their duty to make sure the vehicle that i am paying for, is up to standards. They took the van away, paid me the deposit back, the monthly instalments and a small amount for “trouble”. There is justice but i had to fight over a year for it.

Outstanding Experience with Bartley Green Commercials! I just want to extend a massive thank you to Debbie and her incredible team at Bartley Green Commercials! From the moment I picked up my van, I encountered a few hiccups, but Debbie and her team went above and beyond to ensure that everything was resolved smoothly and efficiently. Their dedication to customer service is truly remarkable—nothing was too much trouble for them. They took the time to address my concerns and made the repair process as seamless as possible. It's rare to find a team that genuinely cares about their customers like they do! I am beyond grateful for their support and expertise, and I will absolutely return to Bartley Green Commercials for my future van purchases. I highly recommend them to anyone in the market for a vehicle. Their service is simply amazing! Thanks again, Debbie! I look forward to speaking with you soon!