Mercedes-Benz Vito 2024 - 2.0 119 Cdi Select Crew Van Double Cab 5dr Diesel G Tronic Rwd L2 Euro 6 s/

Car has been faulty for over 2 months. Pentagon sheffield vauxhall have had the car for a month, claiming they didn't know the problem and required assistance from vauxhall. 1 month later I receive a message & phone call claiming the car has been repaired and was ready to collect. Upon arriving at pentagon I was confronted by a lady who advised me the car hasn't been repaired as the cost of this would be \xa31200. The car isn't even a year old. Its under warranty but they are hesitant to repair cars if it cost them. She then came back out from the back office claiming it has been repaired. 10 minutes down the road from pentagon sheffield the car faults again. The exact same fault. It's not acceptable, they clearly need more experienced technicians as the ones they have done have a clue what there doing. Good luck if you ever get a car from this place. Open Case reference:6963 Just received notification from my work my car is speeding. Told me car would be ready a week ago Still not repaired. Shocking service.

Chris Mcdonnell from parts, I've had the pleasure dealing with him several times now, and every experience has been top-notch. He's incredibly knowledgeable about Kia and Vauxhall's always takes time to make sure the correct parts are supplied. What sets him apart is his attention to detail and customer-first attitude consistently following up on special orders, keeps me updated on timelines, and offers practical advice that saves both time and money. I never feel rushed, amd I always end the call confident that I've received the best service possible. Chris is a true asset to the team at Pentagon Sheffield and I wouldn't hesitate to recommend him to anyone looking for knowledgeable, reliable, and friendly parts support.

Terrible experience getting a MOT. Very slow (3+days). Poor communication. Dishonest- unnecessary works quoted for. Very expensive. Told me I need two rear tyres replacing but second garage I went to couldn’t find anything at all wrong with them- this is criminal and bad for the planet. Quoted \xa3177 for replacing blocked washer jet which second garage unblocked for free in 5 mins. Sent info via online portal but this system was inaccurate and not linked up to customers services people. NB: on contacting Vauxhall customer care about this issue I received a standard response mentioning “durability of components” and it was clear that the customer service representative had not read my complaint. Contacting customer services (as suggested below) was a waste of time and my MOT fee was not refunded by Vauxhall.