Cazoo Press Release

09 March 2020

Zookeeper wins free car worth over £10,000 from Cazoo

Cazoo surprises its 1,000th customer with a full refund

  • Cazoo brings surprise and delight to Oxfordshire Zookeeper
  • Oxfordshire resident receives full refund on Vauxhall Astra
  • Cazoo plans to giveaway more cars to unsuspecting customers
  • Watch the moment Cazoo told customer he was getting full refund

Dougie Ford, a zookeeper from Oxfordshire is celebrating after receiving a full refund of £10,950 on a used car he bought online from Cazoo (www.cazoo.co.uk), one of the UK’s most exciting new businesses which is transforming the way we buy used cars.

Mr Ford bought his Vauxhall Astra entirely online from Cazoo, from the comfort of his own home and at the time didn’t realise that he was Cazoo’s 1000th customer. The Astra was delivered on 4 March direct to Mr Ford’s home on one of Cazoo’s transporters and at the end of the delivery he was told he would be refunded the full amount for the car to mark the 1000th customer milestone for Cazoo.

This is the first of a series of surprises Cazoo will bring to its customers as it plans to giveaway more cars over the coming weeks and months to further unsuspecting buyers of Cazoo cars online. So, buying a car from Cazoo not only comes with a quality guarantee, free delivery and a 90-day warranty but also the chance to win a free car.

Every Cazoo car has been through a 150-point inspection and been fully reconditioned and comes with a free comprehensive 90-day warranty and RAC roadside assistance, giving buyers peace of mind. Cazoo stocks over 2,000 cars that it owns and stores at its central facility in the Midlands, ranging from hatches to SUVs and a wide range of electric vehicles, effectively ‘Amazon-ing’ the used car market. 

Prices are fixed, so there’s no haggling required and buyers can purchase or finance a car entirely online within minutes and have it delivered to their door in as little as 72 hours without having to spend hours travelling to a dealership. And the 7-day money-back guarantee appears destined to replace the 7-minute test-drive at the traditional dealership with Cazoo offering to collect any car if the buyer doesn’t love it. 

Cazoo which launched just 12 weeks ago has sold over 1,000 cars to customers up and down the country having already delivered cars to every region of the UK from the tip of Cornwall to the top of Scotland. Cazoo has so far seen sales ranging from £4,000 to £40,000 at all hours of the day and night with buyers across the country enjoying the convenience of shopping from the comfort of their home, with Cazoo 

Dougie Ford, owner & winner of a Cazoo car said: “Surprises don’t come much bigger than this. I am delighted. I had seen one of Cazoo’s adverts on TV and then went to their website to see if they had what I was looking for. The whole process from buying to delivery was excellent and the customer service team extremely helpful. The entire experience was simple and straightforward and then they tell me I’m getting a full refund! I am very grateful for the surprise they sprung on me it has been a great experience and thanks to all at Cazoo. I guess I am now a Ca-zookeeper!”

Katherine Hurst, Director of Customer Experience said, “We’ve been so excited to give Dougie a full refund for his car and hope he enjoys many miles of driving on us! In our first few months, we’ve delivered over 1,000 cars to happy customers who have bought their car entirely online and we’re looking forward to giving away more cars to unsuspecting Cazoo customers over the coming weeks and months. Our mission is to make people love the process of buying a used car as much as they love the car itself.”

Watch the moment Cazoo told the customer he was getting a full refund on his car, here.

For more information, contact:

Lawrence Hall or Amy Lay at [email protected]

About Cazoo

Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind. We aim to make car buying no different than buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door in as little as 72 hours. Cazoo was founded in 2018 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.