Cazoo launches new Customer Centre in Northampton

4 November 2020

Cazoo launches new Customer Centre in Northampton

... Investing £1m and creating 15 new local jobs

Cazoo, the UK’s leading online car retailer, which makes buying a used car as simple and seamless as buying any other product online, has today opened its latest Customer Centre, located at Bedford Road, Northampton and marking the seventh location opened by Cazoo since the summer.

The site was formerly occupied by Imperial Cars which was acquired by Cazoo in July and who have since invested £1m into refitting the site, creating 15 new customer-facing and vehicle-servicing jobs. Cazoo has plans to open a further 7 sites across the UK before the end of the year, creating over 200 new jobs.

Cazoo is developing these sites as local distribution hubs to give customers the option of collection in addition to home delivery as well as service centres to handle all of its vehicle servicing needs. Customers can browse cars for sale online at the Customer Centre with purchases made entirely online.

Cazoo owns and fully reconditions all its cars before offering them for sale on its website. With thousands of cars on offer at any time, they are stored centrally and available for either delivery anywhere in mainland UK or collection from a local Customer Centre in as little as 72 hours. Every Cazoo car comes with a full 7-day money back guarantee and a comprehensive 90-day warranty.

Launched last year, Cazoo is pioneering the shift to online car buying in the UK and is already selling thousands of cars a month to customers all across the UK. Since its launch, consumers have been rapidly embracing the transparency and convenience of buying used cars entirely online and the rollout of its local Customer Centres will further enhance the Cazoo offering.

Neil Smith, Retail Director at Cazoo said, “We have been delighted by the overwhelmingly positive response of consumers to our online car buying proposition. With our ever-increasing number of sales, these new Customer Centres will provide more options to our customers on when and how they want to receive their Cazoo car and will allow us to serve them better through our own service centres. We’re excited to be opening in Northampton as we reinvent the car buying experience and continue our mission to provide better selection, transparency, convenience and peace of mind to used car buyers across the UK.”