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Stratstone Jaguar Land Rover Nottingham
Enterprise Way, Nottingham, NG2 1EN
nottingham
Stratstone Jaguar Land Rover Nottingham
Enterprise Way, Nottingham, NG2 1EN
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Purchased a 2023 X4M from Chesterfield Stratstone BMW on 29/11/2025.(Vehicle sold by Joe Barber) Very disappointing experience. I raised a condensation issue in the headlights of my BMW X4 M before purchasing and was reassured it would be resolved if it didn’t clear. Despite repeated follow-ups and being asked to “monitor” the issue multiple times, the fault persisted. The car was eventually taken in for repair, but I was informed that no issue was found. When it was returned, the condensation was worse than before, and an additional 500 miles had been added while in their care. Due to the ongoing unresolved issue, I had no choice but to sell the car privately, resulting in a loss of over £7,000. Extremely poor handling of a known fault and not what you would expect when purchasing a premium vehicle.
Phil was extremely professional and helpful throughout the whole process of trading in our old car and buying our new car. He was pleasant and friendly. He was knowledgeable about all aspects of the vehicle and gave us lots of good advice. He made the whole process a positive experience and would recommend Phil and Mercedes Giffnock.
Fantastic service from Luke Holland yesterday who helped me select a new Mercedes CLA, he showed great product knowledge and helped me through the processes online. He displayed great customer service throughout, it was a pleasure dealing with him and he showed great patience and helped me where required with online stuff. From entering the showroom to closure of the sale it was a fantastic experience, 10 out of 10 and he also provided coffee and biscuits, which is always a bonus! I’d recommend him if looking for a new car, new breed of car sales people are a delight to work with.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
