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Evans Halshaw Vauxhall Wigan
Challenge Way, Martland Park, Wigan, WN5 0LD
Evans Halshaw Vauxhall Wigan
Challenge Way, Martland Park, Wigan, WN5 0LD
(View 15,381 vehicles in group)
A procedure that was supposed to take 2 hours, took 5 days due to the company's dependency on getting a piece of equipment from an outside source. It was needed to loosen a locking wheel nut - in order to re-balance the tyre pressure. This wouldn't have been an issue if the balancing had been done correctly by Evans Halshaw in the first place.
First of all we were disappointed that the collection and delivery service had been stopped, this incurred two taxi charges, one to go home from the garage after dropping off our car, then another taxi back to the garage to collect our car when it was ready. Secondly, considering purchasing a new car the showroom looked cluttered and didn't seem to be set out very well. As for the service department, very good, everything was very organized by Nikki.
An absolute disgrace of a service department. Avoid this place at all costs. I brought my Renault Rafale in for a standard software update recommended by the manufacturer. This exact update was done seamlessly by other dealerships twice before. Here? The technician supposedly tried 4 times and failed, clearly showing a total lack of technical competence. The management and customer service are even worse. I was promised a courtesy car and left waiting until the last minute. At 17:00, I was simply told the car wouldn't be ready. The manager made pathetic excuses, claiming he couldn't even generate the booking link because he was talking to me, while his staff sat around doing absolutely nothing. Nobody even bothered to introduce themselves professionally. Despite completely stranding me, not a single person offered to book or pay for a taxi. Their broken promises disrupted our work schedules and forced us to spend a fortune on taxis throughout the night and the next day just to get to the airport and back to the dealership. Looking at the other reviews here, it's clear this branch has a systemic problem with management and competence. It’s easily one of the worst-rated services in the country for a reason. If you value your time, money, and peace of mind, take your car somewhere else.
Purchased a car from this branch 20 months ago. Battery needed replacing after approx 9 months. It took a week to achieve this mainly because the wrong battery was ordered. Now showing engine malfunction warning light. Getting hold of service department difficult. Lots of unanswered phone calls. Eventually spoke to them and told they are fully booked for next two weeks. They were unable to provide replacement car, I have a service agreement with them and think that this level of customer support very disappointing. Judi McKay
The worst experience I've ever had from a car dealership. 6 weeks after taking delivery the car had to be recovered into your Cardiff branch. It was there nearly 4 weeks and the only time someone called me was when it was ready. 4 weeks without the car I'd bought only 6 weeks previously. Absolutely dreadful service.
Just returned from my first visit to Evans Halshaw Old Trafford, since they have taken over the Renault Manchester franchise. Wasn't massively impressed. Renault Manchester used to offer collection/drop off - EH no longer appear to do this. On arrival, the car park was full/disorganised so it was hard to find somewhere to leave my vehicle. Late on day one I got a call to say my vehicle needed to be kept overnight, and it was hard to get an update on the status of it on day two (I needed a prompt return). Despite booking/paying for a 'B Service' for my Zoe, there was some uncertainty about which service has actually been performed (and this hadn't been recorded in the handbook), including some discussion about whether it needed an oil change (which is concerning as an EV it doesn't have engine oil!) - I wasn't convinced the EH staff were that experienced in servicing Renault EVs. Vehicle health check promised also didn’t materialise - even though I asked for particular areas of concern to be checked. I didn’t get the feeling they valued my custom, so I think I’ll go elsewhere in future…
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using TrustPilot.
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