Ford Galaxy 2021 - 2.0 EcoBlue 150 Titanium 5dr Auto

I won’t be returning to Pentagon Ford Warrington again in a hurry. My car was booked in to Warrington for its MOT as there were no appointments being made at my local Ford garage at the time. A few hours after dropping my car off I received a phone call to say my car had failed its MOT which is absolutely fine as it’s getting on a bit and I appreciate the technicians doing their job and being thorough. This for me isn’t the issue. The issue is, when the lad on the service desk called to say it had failed I was told to get it through the MOT it would be nearly \xa3700. I reluctantly agreed for the work to be carried out and was told it would be completed a few days later (bank holiday weekend) which I understood. On the agreed date of the work being completed I had to call the garage at about 1:30 to get an update on the car and told them I would be due to collect at between 4 and 5 as I was working and travelling from out of town. They said there shouldn’t be an issue but would let me know before 4pm that day if there was going to be a problem. 3:55 I received a call from the garage to say the wrong part had been delivered and it turned out the part the mechanic actually wanted to change was roughly \xa3400 and not \xa350 like originally priced, however they were just going to change this cheaper part for another slightly cheaper part but it would only make about \xa313 difference to my bill. Naturally I questioned this as my quote was almost \xa3700 and if the part quoted was only \xa350 did it really need \xa3650 worth of labour? After multiple discussions with other mechanics and advisors I called back to speak to the after sales manager of the garage to explain my frustration only to be told oh actually if we’re just changing that cheaper part then the labour will be halved and your bill will actually come down to \xa3250 and not the nearly \xa3700 originally guided. And it only needs this cheaper part to be changed to pass the MOT. I then agreed for the work to take place and was told it would be done first job the next morning and would get a phone call when the car was ready but again explained I wouldn’t be collecting until between 4 and 5. At 4 o’clock the next day I called back again to see if it was ready to be told it wouldn’t be ready now until possibly 5:30 the same day as the mechanics were still working on it and it still had to be re tested for the MOT. This then meant I couldn’t collect that day again and had to make more arrangements for another car for another day until mine was actually ready. When I did get in to the garage to collect the car the service desk manager was really helpful and explained to me the advisor I dealt with was new and had potentially been let go a little to quick and it would all be reviewed. She did apply an extra discount to my bill which I thanked her for and explained my frustration to her again for being over charged the first time and it was only when I questioned what the advisor had said was anything changed. I get main dealers are more expensive than other garages but you still expect an honest service regardless of where you go and I felt this time I was being treated like I was being ripped off. I’m glad I questioned the information give and price and happy it eventually got sorted but other may not have and I could have been over \xa3400 worse off if I hadn’t.

Recently Purchased the Vw Golf R MK8 on saturday and collected it, the service and everything was spot on all went smoothly however the after service wasn’t so great i was told that the vehicle would be fully fuelled for me when i came to collect but that wasn’t the case got the car on 45miles so on reserve so had to go run about and find a petrol station to fill up and then on top of that i was told i’ll be able to get 3 days insurance to drive away but that never got done there was a problem but i was just rushed away and told to get my own insurance done, even emailed them and no one got back to me, it wasn’t about the fuel that’s not an issue but it’s the principal don’t say something but not do it and then ignore emails, i’ve bought many cars from dealers and the service and aftercare has been untouchable all cars i’ve ever had came spotless fuelled and insured ready for me to drive away even these high performance cars

Absolutely Awful Experience – Would Never Recommend Purchased a Ford Focus (70 plate) from Pentagon Ford Warrington at the end of May 2024. Less than a year later – in April 2025 – the pressure warning light came on, and it turned out I needed a new engine. The car was just 4 years and 4 months old and on 43,000 miles at this point of it breaking. I had followed all recommended servicing advice given at purchase. After taking it to a specialist garage I was advised it would need a new engine. Contacted pentagon and told to bring the car up to them so they could look at it. Once look at by pentagon the issue was diagnosed as an oil pump failure and timing belt delamination. However, my car doesn’t even have a timing belt – it has a timing chain – so clearly something wasn’t adding up from the start. Still, I had to pay \xa3300 out of pocket just to have the car towed to Pentagon Warrington. I dropped the car off at the end of April and didn’t get it back until August 1st – that’s 16 weeks without a car. I work 12-hour shifts and was forced to commute by train the entire time. Pentagon never once apologised or took responsibility. I had to request a courtesy car myself, and was only provided one for a single week out of four months. The overall service was abysmal. Pentagon said they needed to contact Ford to request a goodwill gesture but made no effort to follow up. After weeks of waiting between Ford and pentagon I had to escalate the issue myself to Ford Customer Relations just to get any kind of progress. Eventually, Ford offered a 42.5% goodwill gesture, and only after we pushed hard, Pentagon agreed to give us 10% off – despite only purchasing the car from them 10 months ago. Leaving me with a bill of \xa34200. We agreed on the cost in early June, and were told the parts would arrive in 2–3 days if they were available. In reality, they didn’t arrive until July 18th, and communication was virtually non-existent. We were told by Ford on July 25th that the car was “in the queue” to be repaired, but Pentagon never informed us of this themselves. We were constantly left chasing updates. I got a call from Pentagon head office asking for feedback. I explained everything and was told the service manager from Warrington would call me the same day. It’s now three days later – still no call. Just to add on. When I also picked up the car I had two small new marks on it. Informed I would also get a call this week to discuss it- shock no call received. This entire experience has been an absolute nightmare – financially, mentally, and logistically. Pentagon Ford Warrington’s lack of communication, empathy, and professionalism has been disgraceful. It’s clear they simply don’t care about their customers once the sale is made. I would never buy from or recommend this dealership to anyone. Avoid at all costs.