Ford Kuga 2021 - 2.5 Duratec 14.4kWh ST-Line X Edition CVT Euro 6 (s/s) 5dr Automatic

🚨 Buyer Caution – Please Read Before Purchasing 🚨 I want to share my experience with car purchase from Worksop branch so others can make an informed decision before buying since the management and after sale team is same. •\t🚨 Reservation Fee: Ensure the advert is taken down before paying a deposit, otherwise the vehicle may still be shown to other buyers. After paying a \xa3300 reservation fee and arriving to collect the car, I was told someone else was test driving it. * 🚨 if you trade in, fix your rate prior to. Clearly lack of transparency and not provided clear info how much they will pay. Though they have inspected the car, finally Advised to come with the car for new car collection. Strongly suggest go with someone who can drive Incase not happy with the prize they offered. •\t🚨 Payment Advice: Always pay at least \xa3100 of the purchase price on a credit card. Remaining through debit card rather than bank transfer. This gave me protection under Section 75 and charge back when communication went silent after purchase. Be aware: they are not signed up to any Alternative Dispute Resolution (ADR) scheme, meaning county court may be your only option for disputes over \xa310,000. But they do have their own legal cover against customers. * 🚨 If it is finance purchase, please read all papers before you sign it. They often add all packs before getting a quote for you. Paint protection and insurance are cheaper outside and can be paid as instalment from third party. Do the research. •\t🚨 Optional Extras: The “Peace of Mind Pack” is not compulsory. You can decline it. In my opinion, it adds little value – check detailed plan and other reviews for confirmation. •\t🚨 After-Sales Service: Support is centralised and extremely slow. I often waited over 30 minutes in call queues before speaking to someone. Yet you can’t speak to the sales rep for any issue with purchase. In my case, I didn’t get service history book and after sales team said there wasn’t any. No point even if you mentioned from where the services have been done which I recollect from the book. •🚨 Protection Plan: Sales staff claimed it “covers everything,” but the detailed policy covers very limited items. Other reviews confirm this. I was not initially given full details of the protection plan. After repeatedly asking, I finally received the document. When I immediately requested cancellation and a refund, this was refused on the grounds that the cooling-off period had ended, despite delays being on their side. All I got is ‘if you THINK the problem covers in insurance….📞.’ •\t🚨 No In-House Garages: Complaints are referred to a third-party protection plan even in within 30 days period. Who usually ask for diagnostic test and dragging your 30 days golden period. which in my case was unhelpful and slow. Vehicles are prepared in-house at Rugby, but wouldn’t be referred to there easily. 🚨 My Experience: • A serious fault appeared on day 2. My rejection request was refused and I was told, “we don’t want to see the car again, need to contact after sale team via mail’’. • The car was not sent to an approved dealer despite requests from local garages since the complaint wasn’t identifiable from normal OBD scanner. Collection for diagnostics only happened after two months, with no courtesy car provided even after purchasing all necessary packs. Again, they came back as no fault for sure. Since prep team is not authorised garage. I even offered a resolution of giving the protection plan and peace of mind refund. They refused both, yet no constructive resolution. Even after escalating, they failed to respond meaningfully. This shows a lack of responsibility and accountability. Currently escalating with trading standards and county courts. 👉 Final Note: Please take time to read a wide range of verified reviews, not just the requested five-star ones. Some highly rated reviews were later edited after problems emerged. Do your research carefully before making a decision — it could save you from going through what I experienced.