Vertu Ford Cheltenham
Hayden Road off Tewkesbury Road Cheltenham GL51 0SJ
Cheltenham
My experience at Vertu Ford Cheltenham was memorable because everything from start to finish was easy and efficient. Staff were always incredibly helpful and friendly and at no point did I feel under any pressure. After a bad experience buying my last car, not through ford/vertu this experience has restored my faith and I have already recommended it others
My experience of purchasing my new car was varied. James Merryman was extremely helpful and informative. I went and test drive a Citroen C3 Shine which didn't have the spec U wanted. He found me the Aircross that I decided to buy. Unfortunately, James then went on holiday and subsequently there were periods of miscommunication and my calls not being returned. A sales person called Jack took over and he was extremely helpful and the pickup went smoothly. Unfortunately, when driving the car home , I pulled the sun visor down and the mirror cover fell off as it was broken. Also no user manual. The sales person who took my call the following day was not particularly helpful. I spoke to Jack again and emailed the picture of the broken mirror cover. I also requested return of night glasses I'd left in my old car. James Merryman contacted me in his return from holiday and was extremely helpful. He sent me a replacement mirror cover and said he'd obtained a user manual and would post it along with the glasses. Apart from me having to chase Vertu to see if car had been delivered and for the video that was promised, overall, I'm happy with the service I would give a 7/10
My experience at Vertu Ford Cheltenham was ok jack the sales person was very approachable and friendly and when I wasn't 100% happy he was extremely helpful to rectify the matters by bringing me a loan car taking mine away and bringing it back. Unfortunately the noise in the door has not been fully rectified which is not Jack's fault this is down to service department. As far as Jack is concerned I would give him a 10 a very polite helpful and friendly person who did his very best to make sure I was happy with my purchase.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 14, .Front floor mats, Electrically operated front and rear windows with one touch opening and closing, Electronic stability control, Sports tuned suspension, Bluetooth system, Selectable drive mode, Easy fuel capless refuelling system, Ford SYNC with 8" TFT touchscreen, DAB radio and app link Android auto/Apple carplay, Body coloured electrically operated and heated door mirrors with side indicators, Diesel particulate filter, 6 speakers, Body coloured bumpers, LED daytime running lamp, Manual air conditioning, Centre console with armrest, Passenger airbag deactivate switch, Contrast stitching - Red, Driver's lumbar support, Keyless start with 'Ford Power' starter button, 17" 5x2 spoke alloy wheels with rock metallic finish, Mini steel spare wheel
