Audi Q5 2020 - 45 TFSI Quattro S Line 5dr S Tronic

Took my car in for engine overheating/coolant warning fault (audi rs5 2018). Car was already booked in for spark plugs service so who better to look at the fault than audi themselves. Initially booked with a courtesy car and received none. Never mind all sorted and \xa33000 and 25 days later got my car back. Have since now gone back twice for the same fault. No courtesy car offered. I've lost my breakdown callout also. Only picked car up yesterday for the 3rd time and told all resolved and was a software update that fixed it. 24 hours later my car is showing the same fault. Im furious and appaled. I've paid over \xa32.5k for the fix and been back 2 times already. I will now be calling in the morning and bringing the car back for the 3rd time! This is in real time. At this point im going to be talking to my lawyer and check on consumer rights for a repair because its a full joke of lost time from work, cost, no courtesy/loan car and left to my own demise if something goes wrong. I have no idea what you guys actually fix or diagnose if im getting the same fault within 24 hours. And this is with having my car multiple times for a period of multiple days each time. You will be getting a visit from me tomorrow and an official complaint being raised tomorrow I've lost my patience and out of pocket for it too. Please avoid at all costs dealing with this place if you actually care about your car and want something done find an alternative place. Once you've paid your stuck. It a joke for Audi and as a first time experience if there was a minus rating available I would do it. Expect to see me tomorrow. See my photo for reference of my issue today and the last 3 times... Thanks for nothing, Faizan

I paid a \xa3250 deposit on July 1st for a car that I ultimately decided not to purchase. One of the staff members, Ben, assured me that the deposit was fully refundable and that I would receive my money back within 7 working days. Today is July 22nd and I still haven’t received any refund. Audi Amersham claims they have sent the money back, but they ignore my messages and phone calls, and when they do answer, they keep repeating the same excuse — that they will “look into it” but the refund was sent. I also contacted my bank, which confirmed there is no pending or incoming transaction from Audi’s side. This is extremely unprofessional, especially coming from a brand like Audi. Very disappointing experience.