Audi Q3 2019 - 40 TFSI Quattro S Line 5dr S Tronic

Worst Audi in UK. Bought a 2024 Q2. Had nothing but issues each time I have a problem I have to wait over 2 month for appointments. Never have cars available whilst repairs are done. Customer service gives wrong information resulting g in pointless phone calls. It's a shambles of a work place. BMW around the corner never had problem with them.

What I've seen is they are great until they are paid and then no interest once they have the money. If there is anything wrong with the car you are buying and you receive a verbal promise it will be corrected then you must either get this in writing or get it done before purchase. They are not one bit helpful once they have the sale and payment. BE WARNED. As an update we are now approaching three months and still being given the runaround by them, this bunch should be avoided at all times, totally couldn't care less once they have the money. Major complaint being prepared for Audi UK.

Just spoke with Kanta what a wonderful person she is I’ve never received customer service like it so welcoming and friendly

I am owed \xa3500 for the refund of my deposit which has still not been refunded since over 3 weeks after multiple calls and emails. How can this be the level of service provided by a world class company. Nobody gets back to you and apparently everyone is constantly on holiday. I need my money refunding asap.

I don’t normally write reviews but when you have booked your car in for a service and a courtesy car and they tell you when you arrive that they have no curtesy cars and won’t for two months . Absaloute joke . Inconvenienced me , all at my cost . Avoid !! Sat 10 miles away with no car. Joke

Looks like yet another one star review for Bolton Audi Booked the car in for a service, told to take the car early so it could be done a.m 8am I arrived, chasing up at 4pm and still none the wiser. If I knew it was an afternoon service I would of held back dropping it off so early. Phoned numerous times, told I would be called back... nothing. Pointless and draining experience and it looks like Im not the only one! Poor!

I don’t normally write reviews but when you have booked your car in for a service and a courtesy car and they tell you when you arrive that they have no curtesy cars and won’t for two months . Absaloute joke . Inconvenienced me , all at my cost . Avoid !! Sat 10 miles away with no car. Joke

Bolton Audi has delivered terrible customer service. Poorly trained staff who answer the phones, and a complete lack of response to numerous calls. Always thought Audi had a good customer care reputation, but not any more after my ongoing experience.