Ford Kuga 2023 - 2.5 Duratec 14.4kwh St Line X Edition Suv 5dr Petrol Plug In Hybrid CVT Eur

Recently Purchased the Vw Golf R MK8 on saturday and collected it, the service and everything was spot on all went smoothly however the after service wasn’t so great i was told that the vehicle would be fully fuelled for me when i came to collect but that wasn’t the case got the car on 45miles so on reserve so had to go run about and find a petrol station to fill up and then on top of that i was told i’ll be able to get 3 days insurance to drive away but that never got done there was a problem but i was just rushed away and told to get my own insurance done, even emailed them and no one got back to me, it wasn’t about the fuel that’s not an issue but it’s the principal don’t say something but not do it and then ignore emails, i’ve bought many cars from dealers and the service and aftercare has been untouchable all cars i’ve ever had came spotless fuelled and insured ready for me to drive away even these high performance cars

Absolutely Awful Experience – Would Never Recommend Purchased a Ford Focus (70 plate) from Pentagon Ford Warrington at the end of May 2024. Less than a year later – in April 2025 – the pressure warning light came on, and it turned out I needed a new engine. The car was just 4 years and 4 months old and on 43,000 miles at this point of it breaking. I had followed all recommended servicing advice given at purchase. After taking it to a specialist garage I was advised it would need a new engine. Contacted pentagon and told to bring the car up to them so they could look at it. Once look at by pentagon the issue was diagnosed as an oil pump failure and timing belt delamination. However, my car doesn’t even have a timing belt – it has a timing chain – so clearly something wasn’t adding up from the start. Still, I had to pay \xa3300 out of pocket just to have the car towed to Pentagon Warrington. I dropped the car off at the end of April and didn’t get it back until August 1st – that’s 16 weeks without a car. I work 12-hour shifts and was forced to commute by train the entire time. Pentagon never once apologised or took responsibility. I had to request a courtesy car myself, and was only provided one for a single week out of four months. The overall service was abysmal. Pentagon said they needed to contact Ford to request a goodwill gesture but made no effort to follow up. After weeks of waiting between Ford and pentagon I had to escalate the issue myself to Ford Customer Relations just to get any kind of progress. Eventually, Ford offered a 42.5% goodwill gesture, and only after we pushed hard, Pentagon agreed to give us 10% off – despite only purchasing the car from them 10 months ago. Leaving me with a bill of \xa34200. We agreed on the cost in early June, and were told the parts would arrive in 2–3 days if they were available. In reality, they didn’t arrive until July 18th, and communication was virtually non-existent. We were told by Ford on July 25th that the car was “in the queue” to be repaired, but Pentagon never informed us of this themselves. We were constantly left chasing updates. I got a call from Pentagon head office asking for feedback. I explained everything and was told the service manager from Warrington would call me the same day. It’s now three days later – still no call. Just to add on. When I also picked up the car I had two small new marks on it. Informed I would also get a call this week to discuss it- shock no call received. This entire experience has been an absolute nightmare – financially, mentally, and logistically. Pentagon Ford Warrington’s lack of communication, empathy, and professionalism has been disgraceful. It’s clear they simply don’t care about their customers once the sale is made. I would never buy from or recommend this dealership to anyone. Avoid at all costs.

I recently purchased a new Ford Puma from Tony Jones who I have dealt with for many years and I couldn't be happier with the entire experience. From start to finish, everything went smoothly—from the helpful and knowledgeable sales team to the seamless financing process. The car itself is everything I was looking for: stylish, comfortable, and packed with modern features. I’ve been especially impressed with the smooth ride, excellent fuel efficiency, and intuitive tech interface. The attention to detail in the design and craftsmanship is truly top-notch. What really stood out to me was the level of customer service. Tony Jones is an excellent salesman, kept me updated throughout, extremely professional, and genuinely committed to making sure I found the right vehicle for my needs. Thank you Tony, absolutely thrilled with my new car.