One Owner Car
Vertu Volkswagen Harrogate
Grimbald Crag Road St James Retail Park Knaresborough HG5 8PY
Knaresborough
I'd recommend Vertu Volkswagen Harrogate to anyone because right from my first contact, subsequent test drive and through to collecting the car, I have been looked after very well. Monica was very helpful and courteous throughout. My calls were always answered promptly. When Monica wasn't available, another member of staff attended to my needs promptly too. All in all, a great buying experience. Well done!
My experience at Vertu Volkswagen Harrogate could have been better because first of all the finance was wrong on the documentation and we had to wait an hour for them to get this sorted after we’d had a long drive there! When we picked up the vehicle after a week the brakes were making a very loud whistling noise and the back door wouldn’t shut as the latch broke. I called the dealership they very kindly took it back so I drove there and they inspected it and told me the breaks were new so it’s perfectly normal for them to squeak! And the latch needs replacing so I had to take it back the following day as there was no courtesy car for me! So I drove back the next day was given a courtesy car whilst it was meant to be done, the phone lines were down so I heard nothing and then I went back 4 and a half hours later, it wasn’t done so I went home after waiting around all day and promised it would be done! I agreed with the employee I would be going back the next day in the late afternoon and I turned up and I was told there had been a mix up and they didn’t know I was even coming in today due to poor communication from the service and the sales team! I then told them I’m not driving all the way back again and we’re going on holiday next week so I took the car away and I was given the part so I’ve found a garage local to me to fix it. What a stressful time I’ve had with this dealership!
My experience at Vertu Volkswagen Harrogate was memorable because the car deal was very good, the service and tyre packages were very competitive, the quality of the cars available was excellent and Jess and Sam were great in assisting us and following through to our purchase
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 20, 2 Previous Owners, Skoda Octavia Hatchback 1.5 TSI SE 5dr DSG – Practicality Meets EfficiencyThis well-maintained 2019 (19 plate) Skoda Octavia in White offers exceptional value, space and comfort – ideal for both family and commuting needs.Key features include:1.5 TSI Petrol Engine – a great balance of performance and fuel economyDSG Automatic Transmission – for smooth and effortless drivingSE Trim – with air conditioning, rear parking sensors, alloy wheels and more5-Door Hatchback – generous boot space and comfortable rear seatingRegistered 2019 – with a clean and smart exterior finishA practical, reliable hatchback with a reputation for comfort and low running costs.Now available at Vertu Volkswagen Harrogate, just off the A1(M). Visit us today for a friendly welcome and to test drive this superb Skoda Octavia..Air Conditioning, Alloy Wheels, DAB Radio, Bluetooth, Parking Sensors& USB, Electric front and rear windows with child safety lock, Brake energy regeneration, Voice control system, Proximity sensors, Stop/start system, Driver fatigue sensor, Black door mirrors, Bolero radio with 8" touchscreen display, Body coloured bumpers and protective side mouldings, High level third brake light, Air re-circulation and pollen filter, Gear shift indicator, Interior Courtesy Light operated by Door Switches, Driver and passenger front and side airbags, Split folding rear seat backrests, Electronic engine immobiliser, XDS electronic differential lock, Driver + passenger vanity mirrors, Quote Ref: 504993
