Audi Q5 2019 - 40 TDI Quattro S Line 5dr S Tronic

Absolutely appalling service from Audi Bolton. My Audi A6, which is still under warranty, has multiple warning lights on the dashboard — a serious concern — yet the earliest they could even look at it is the 15th of September. That’s over a Month away for a car that could potentially have a serious fault. To make matters worse, when I called for help, I was cut off mid-call, and when I rang back, I was promised a transfer to a service manager — which never happened. No follow-up, no apology, just sheer disinterest. For a premium brand, this is shockingly poor customer service. I expected far better from an official Audi dealership. Would not recommend Audi Bolton for servicing or diagnostics — especially if your issue is urgent. They simply do not care.

⭐ One Star - Absolutely Appalling Service Bolton Audi have had my car since 12th June — nearly two months now. It was sent to them by another garage to carry out engine checks following it being recovered as a stolen vehicle (which should have been straightforward)!!! I am disabled and rely on my car!!! This ongoing delay is severely impacting my daily life. Despite myself, my insurance company, the referring garage, and even an external insurance intermediary calling daily for updates, we have received no real communication. No one can get through to the service team. Every time you call, you’re told they can’t put you through or give any meaningful update. It’s as though my car has fallen into a black hole. This is, without a doubt, the worst customer experience I’ve ever had with any company — not just in the motor trade. If you value your time, your health, or even basic respect, avoid Bolton Audi at all costs. Joke of a branch.

I visited Bolton Audi today for an MOT. Was given 8am drop off which I thought would be good, maybe would only take a couple of hours. Receptionist was pleasant and told me to have a seat. Not long after someone came over not very friendly really, I gave a signature and I asked would I be contacted regarding picking my car up, I was told yes and would probably get some contact regarding a car health check. I also said if they finished early would someone phone me and she said yes but if I don’t hear anything turn up for 5pm. It’s ridiculous to think they need the car all day for a mot. I was asked if I’d like my car washing and I said I would. I left and returned home. I heard nothing all day, no Audi cam, no email, no phone call nothing. I returned to Audi at 4.30pm, I gave my name and explained my car had been in since 8am for an mot and hadn’t heard anything all day, I was told to take a seat and someone would be with me shortly, 20 minutes later no one had been over. After another couple of minutes a guy came and told me my car was just going through it’s mot and it had passed so far but would be a further 15 minutes and that he’d just sent some information through to my contact number, he said he’d be back to go through everything at the end. I was so shocked I couldn’t say anything I mean I’d been without my car all day from 8am and they were just doing the mot at 5 pm as I arrived for collection, what happened if it had failed?….. A wasted journey with very poor communication throughout. I think the advisor knew I was annoyed as he didn’t return, instead I received a link on my mobile to pay for the mot, which I felt very impersonal then the guy from reception came over with my mot certificate and health check information which he explained and went through he was nice enough it wasn’t his fault I’d had a poor, unprofessional experience. He showed me to my car which was full of streaks from the so called wash which must have been barely a clean judging by the time they had! I’ve always gone to Audi in Bolton to maintain a good service and mot history as I bought from new, however over the past 2/3 years I have noticed a decline in how you are treated, lack of customer service, poor communication and an all round unpleasant experience. After reading other reviews I’m not really surprised there have been several 1 star reviews, I’m not one for writing reviews but felt on this occasion it was warranted. I will not be returning after this last experience which is a shame as I’ve been going for nearly 10 years. It will be interesting to see if I’m sent a follow up survey over my recent experience, you were always sent one of these after a visit and always recommended to score an excellent for all questions, however this will definitely not be the case this time.!!!

DON’T USE IF YOU ARE A REGISTERED PROFESSIONAL (like a healthcare professional or clinician) OR IF YOU ARE A UK TAXPAYER I have endured poor service from Audi Jardine and Stratstone over the past three years, far worse than anything I experienced at Nissan or BMW dealerships in Bolton. This isn’t a mere inconvenience. It’s a systemic failure that has the risk of harming my NHS patients and burdens UK taxpayers. Every time I’ve booked a service or MOT well in advance, sometimes months ahead, and been promised a courtesy vehicle, I arrive on the appointed day only to be told, astonishingly, that they’ve “run out of cars.” A dealership that sells cars, yet cannot guarantee even one loaner? It betrays both their customers and the public interest. Since taking delivery of a brand-new Audi in 2022, under an explicit agreement that a courtesy vehicle would be provided for every service and MOT, Audi Jardine/Stratstone have failed me at every turn. I’ve booked services months in advance. my MOT was due beginning of July, so I arranged the appointment at the beginning of May. On MOT day, I dropped my children at school, already booked unpaid leave, and cleared morning clinic, only to be told upon arrival that there were no vehicles left. They might as well have been selling ice creams in winter; the result is the same level of absurdity. Each missed courtesy car forces me to cancel half a day’s appointments at my practice. My secretaries and the NHS Integrated Care Board (Greater Manchester) are repeatedly notified; patient treatments are delayed or rerouted to alternative providers. High-risk patients sometimes require urgent locums or the redeployment of other clinicians, increasing NHS staffing costs and prolonging the backlog Audi’s incompetence helps to create. I cannot simply pop out of clinic: I have patients booked in weeks, even months ahead. When Audi fails, it is my practice that pays the price, both financially, through locum hire and inefficiencies, and clinically, through delayed care. This has happened multiple times despite formal complaints made after the second incident. Audi assured me improvements would follow. Yet here we are on incident number three, with the same feeble excuse: “Sorry, no vehicles left.” Their indifference is staggering. On previous occasions, they even handed me parts, puddle lights, for example, in my own hands at delivery, expecting me to “fit” them myself. Is it my job to assemble the car? Absolutely unprofessional. You may think a simple taxi hire would solve this, but the whole point of booking in advance with Audi was to avoid unreliable, ad hoc transport, transport that could let down patients at short notice or leave me stranded mid-clinic. Unlike Toyota, which my wife uses for her NHS 111 Urgent Care role without fail, Audi cannot honor a straightforward courtesy-car agreement. I’m not on a consultant’s salary; my time and commitments must be respected. Bookings are made in good faith, and I expect Audi to fulfill their side of the contract. To Audi: you are failing your customers and the wider community. Under MOT regulations, the legal responsibility is mine, the driver, but in reality the penalty for your operational failures lands squarely on me, penalty points, fines, lost earnings, distressed patients, and increased costs to UK taxpayers. I will be boycotting Audi from now on and sharing this review with local media. When will Audi reconsider its policies and demonstrate genuine regard for professional customers whose patients depend on their reliability? My experience leaves me with no confidence that your dealership values anything more than short-term profit over professional integrity and public wellbeing. This is the first, and last time I will ever purchase an Audi.