Ford Focus 2016 (16) - 1.0T EcoBoost Titanium Hatchback 5dr Petrol Manual Euro 6 (s/s) (100 ps) Sa

I purchased a Skoda Fabia from Auto Trade Birmingham, trusting the dealership to provide full and accurate information about the car. Unfortunately, when I attempted to sell the car on the personalised registration, I was informed that the vehicle was listed as Category N, meaning a complete write-off, and therefore could not be absorbed or sold by the dealer. Following my initial review, the dealer responded by suggesting that I should have contacted them directly and implied that the blame lies with me for not exercising due precaution. I anticipate that they may continue to shift responsibility back onto me and even portray my complaints as slanderous or false. This approach, in my view, only reinforces the lack of professionalism and transparency I experienced. Because of this, I was forced to swap back to the original registration plate to ensure a clean history when reselling. This process cost me \xa380 + \xa335 + \xa320 in DVLA fees, plus \xa355 for new plates, and even after doing so, when I listed the car on Motorway, the initial purchase price of \xa33,900 dropped by almost \xa3500. It was extremely difficult to sell the car, as I had to explain repeatedly to buyers and dealers why the personalised plate carried a Category N status, despite the car itself being unaffected. This made the entire resale process unnecessarily stressful. Because I was informed by Auto Trade Birmingham that the Category N was tied to the number plate, I was constrained to remove my initial review. I am now reposting this updated review in the interest of clarity and transparency, so that future buyers can see the full facts. I do not see this as a simple oversight — in my view, it was intentional. The dealer was fully aware that the private number plate carried a Category N status and chose not to disclose this to me at the time of purchase. If you are considering buying here, please do not rely solely on the dealership’s word. Run your own HPI check to avoid going through the same costly and frustrating experience that I did.

I recently bought a car from here, after seeing it online. I popped in to look at the car and was greeted by Nigel. Nige gave us time to have a look around and opened up the car, which was in great condition. We went on a test run and had the opportunity for a decent drive to get a feeling for the car. The car was in great condition and had low mileage. It was competitively priced and due to it being part an AA trusted dealer I felt assured that I was buying from a reputable dealer. So far the car has been running really well. Nige was helpful and there was an issue with the driver's mirror, which got resolved within an hour of me dropping off the car. The car was immaculate and cleaned/detailed to a really high standard. I personally had a really good experience and would definitely buy another car from here in the future.

Brilliant dealership - They went above and beyond on customer service. Bought a car from them which was an easy and joyful experience. Found a couple problems with the car which I need to clarify they wouldn’t have known about even after doing a service and check on the car before I bought it. They were brilliant when I mentioned it to them. Their customer service was impeccable everyone I spoke to had an idea what was going on when I brought it back for them to fix. Special mention to Simon who was absolutely superb answering all my questions and offering solutions while it was getting fixed. They sorted it out in incredible time for what the problem was it was a fantastic experience. I would recommend this dealership to anyone who is looking for a first car as they have brilliant insight into each individual car they had. Have to say it smashes all the competition out of the park. I could go one about how brilliant they have been with me from start to finish.

Taken me a while to think of what to write Rang up after searching for my next car online and went to look at the car. I was approached by the same bloke as on the phone who then was very derogatory and discriminative. I did talk to them about this on the phone and in person and was told it was office banter. I then booked to go on a test drive after work which was fine. I then decided to buy the vehicle and then everything else happened straight away after having an "MOT" being done So the vehicle was MOT with 73,868 miles on the clock, less then 24 hours after buying the vehicle the battery completely died so I was carless for 2 days. Then the battery was replaced. I then was using the vehicle and the breaks was squealing really bad. They took the vehicle in and "fixed" them but still squealing terribly which is probably going to cost me loads as I don't trust them. So in the 5 weeks the mileage is showing as 78 thousand miles, so apparently I've done 4 thousand when I've worked from home and not done many miles at all. Ive only put 40 pound diesel in the vehicle, which won't add up to 4000 miles. ???? With the terrible service, the derogatory language and failure to resolve the faults with the car would never ask anyone to buy from here. Even before signing the paperwork was told the timing belt also needed to be done immediately and going to cost another 200 quid which I had to pay. Honestly despite having a valid MOT till June 2026 I am going to take it to someone I trust to check the vehicle fully and rectify what's happening

⭐ Review for Autotrade Birmingham Ltd Extremely Disappointed – Warranty Ignored, Logbook Withheld, and Legal Threats Instead of Support My 17-year-old daughter bought her first car from Autotrade Birmingham Ltd — a car she worked incredibly hard to afford. We paid a \xa33,000 cash deposit and the remainder by bank transfer. The garage agreed to prepare the vehicle with a new MOT, a valet, and a cambelt replacement (which we paid extra for). We collected the car on 7th June 2025. Just four days later, the engine warning light came on and the car began hunting and cutting out. My brother — a qualified mechanic and forensic vehicle examiner for the police — carried out a diagnostic scan which showed that both camshafts were out by one tooth, likely caused by incorrect cambelt fitting. He also found a blocked engine breather and a wheel arch liner missing clips and screws. When we contacted the garage, we were shocked to receive a screenshot of their terms sent from an iPhone — with no words, no apology, no explanation. That was the only direct communication we received. After that, they referred all responses to David Ward of Lawdata Ltd, a solicitor. In one of his emails, Mr Ward stated: > "Our client denies the findings of your mechanic brother... there may be an issue that will require some minor rectification in respect of the timing... our client is now prepared to only issue a full refund upon a satisfactory inspection and the vehicle return." We were not asking for a refund — we simply wanted the fault resolved properly, and without extra cost to us, as it was caused by their work. But the garage refused to deliver the car back, insisting we collect it ourselves (despite living in Bicester). They even said delivery would cost us \xa3130, placing the burden and inconvenience on us — even though the vehicle was still under warranty and the fault clearly originated from their cambelt job. In the end, we had no choice but to fix the car ourselves at a cost of \xa3240, just to make it safe and driveable. We then discovered that the V5C logbook had never been sent to DVLA. When we called, the DVLA confirmed no record of the vehicle in my daughter's name. We contacted the garage again and spoke to Nick (the salesperson), who admitted they held onto the logbook because we reported a problem. But the car had been fully paid for, and we had already confirmed in writing that we were keeping the vehicle. This is unjustifiable and appears retaliatory. Autotrade Birmingham Ltd claims to offer “exemplary customer service” and is listed under the AA Dealer Promise, which includes: Handing over all essential documents (including the V5C) Professionally preparing vehicles Delivering strong after-sales support They failed to meet every one of these obligations. Today, my partner called the garage and asked to speak to the owner. He calmly explained our experience and said that we had written a review — but were offering the opportunity for them to reimburse us for the repair cost as a gesture of goodwill. The owner accused him of blackmail, mocked his role as a parent, said “good luck with your review”, and then hung up. Instead of helping a first-time young buyer, they stonewalled us, dismissed a qualified diagnostic, pushed us to their legal representative, withheld legal documents, and refused to take meaningful responsibility — all while telling us they have a "5-star reputation.” For the sake of avoiding one return delivery, they’ve shown just how little they actually care about customers once a sale is complete. I’m sharing this review to warn others. If you're looking for a dealership with integrity, compassion, or even basic professionalism — we urge you to look elsewhere.