Ford Kuga 2013 (13) - 2013 FORD KUGA 2.0 TDCi TITANIUM POWERSHIFT AWD 5-Door

Bought a newly converted van from Ron White and spoke with both Ben & Josh who are genuine guys and keep to their word so highly recommend them. The van conversion is of a very high standard and we are super pleased with it. Ben has been a star in giving advice before and after the sale which has made the process of becoming a ‘VanLifer’ much smoother. As I wasn’t local I paid a deposit to secure the van and glad we did because I’m certain if anyone had viewed it before us they would’ve taken it. Little things make a big difference - like being able to drive the van away the same day using their insurance, great warranty on the conversion & mechanical and high spec components like the Li-ion leisure battery with bluetooth monitor.

This is not SPAM, please understand I am a disgruntled attempted purchaser who had his deposit retained for no good reason. I WANT MY \xa3999 DEPOSIT RETURNED TO ME!! I had my teenage daughter with me while he was being abusive. Disgusting!!.. Ben was verbally abusive and came across as quite threatening. This is no way to run a business. While I can still update my review to stay current and affect your dishonest selling. I will continue. Till you do the right thing and return my \xa3999 deposit. AVOID, AVOID, AVOID!! Repay my deposit, I am still waiting for you to do the honest thing!!Heed the warnings folks. Ron White trading could not provide FSH for the van, you broke the agreement as the van was not as described. You could not prove FSH, instead tried to argue with a customer who asked a simple question. Over 3400+ views for this review now!.3400+ that have decided to go elsewhere. The email I sent was a polite approach to try and get my deposit back as I had to get the FSH as Ben from Ron Whites trading could/would not provide it. As stated the way they treated me as a custom I would not want to part with a further \xa39k and have deal with them again if there were further issues.Return my deposit, this review wiill be altered accordingly. AVOID!!!!!! Zero star rating.They could not provide evidence of the FSH. Quite an important bit of information when buying a vehicle. Avoid, read the reviews before buying. Paid a deposit on a van, went away double checked the advert. I asked for proof of FSH. Dealer could not provide it, one of the dealers (Ben)became abusive and aggressive. Telling me their mechanic said the van was fine. That is not proof, it was a simple question. I left with my request once the FSH is proved I will return... Advice given to me was avoid at all costs. If they treat customers like this imagine if I had an issue with this van in the future, I would not want to return. Please be warned, I didn't look close enough at the reviews. My mistake. Funny thing is I managed to find the missing Service history myself going direct to Ford. The way I've been treated I wouldn't buy anything from them. AVOID!!! don't make my mistake. I tried the polite approach initially hoping they would do the right thing, hence Ben's response below!! Now waiting for legal advice and going down the small claims court route. It may take a while but I will get my money back. Would happily revise this review if they return my deposit and do the honest thing and refund me. Over 3400 views now!.3400 + that have decided to go elsewhere. Repay my deposit, this review will be revised.

We came to view a van today, hadn’t called this morning but called yesterday and had time to spare to wait today. Very rude when we called when we were outside, we knew which van we wanted to see and had the money to pay but he didn’t know what other stock there was and also seemed unwilling to show us. Came to see a Peugeot boxer which we said we wanted because it’s a high top- higher than the van we currently have- but he said it’s not high unless you are a dwarf and then asked what height we were and wouldn’t go any further until it was clarified. We are not dwarfs but given you sell disabled vans I think you need to change your attitude.