LOW MILES / GREAT SPEC
Vertu Ford Durham
High Street Just off A1(M) Carville DH1 1AU
Carville
My experience at Vertu Ford Durham was positive because I have bought a few cars from this dealership and always had a good service from them even though the car I bought this time was not a ford the salesperson did his best to explain all the details concerning the vehicle and what he didn’t know about he found out for me.
My experience at Vertu Ford Durham could have been better because: 1) ridiculous money laundering payment rules meant my partner paid, but that wasn’t allowed, so I had to pay again and my partner get a refund. Total waste of time! 2) the car had an active recall on it; it should have been dealt with by Vertu before sale; 3) the wheel removal kit was missing as was the tow loop; they should have been replaced; 4) there were scratches on one door edge not highlighted in the video or pictures sent, but claimed all was ‘normal’ for a 10k miles vehicle. Don’t agree and the garage should have touched up the paint; 5) there has been no response to my questions about points 2 to 4. It feels v much like ‘we take your money then don’t care after that’. Only interested in selling service and insurance packages for the extra cash they back!
Vertu Ford Durham were great because I needed a car so do high mileage each day. The sales guy, Lewis, was great at helping find a suitable car that would fit thoes needs. He was also great at working around my schedule as I wasn’t around when the car was ready. Any issues or questions he sorted straight away.
Reviews provided by dealership customers who were invited to provide feedback on their sales experience using JudgeService.
Insurance Group 20, 0 Previous Owners, Ford Durham are pleased to offer this February 2023 registered Ford Kuga ST-Line finished in the stunning Chrome blue metallic paint. The Kuga ST-Line comes well equipped with driver luxuries like the adaptive cruise control to make life easier on the longer drives and a parking package to help you manoeuvre those tighter spaces. All our vehicles at Vertu Motors come fully prepared with our peace of mind Main Dealer guarantee. Every vehicle is fully prepared both mechanically and cosmetically up to the highest standard which even includes having any tyre replaced that has less than 3mm tread depth (legal limit is 1.6mm). Every vehicle will have a minimum of 9 months MOT remaining and you will not have to service the vehicle for at least 6 months or 6000 miles. We ensure that you will have a minimum of 2 keys and to give you even further reassurance we also supply you with a 3 months complimentary warranty and a 14-day money back guarantee. Our vehicles also come with a full HPI vehicle check assuring you that your new vehicle will have no registered accident claims reported, or any outstanding finance, it also shows the vehicle has not been imported. In addition to this we also do a full Government VOSA report check to verify the mileage on all cars over 3 years old. This service comes free of charge to all our customers unlike other main dealers who charge you an admin fee for this service. We also offer nationwide delivery on all our vehicles, so call today to arrange a viewing..ST Line front and rear floor mats, Quickclear heated windscreen, Power front/rear windows with global close, Rear wiper, Rear privacy glass, Rain sensing wipers, Red brake calipers, Post collision braking, Electronic stability control (ESC) and ABS, Sports suspension, Twist beam rear suspension, Front and rear parking sensors, Power assist steering, Lane keeping aid with lane departure warning, Selectable drive modes, Pre collision assist with autonomous emergency braking, Rear view camera, Ford easy fuel, Ford SYNC 3 with 8" TFT LCD touchscreen, App Link, andriod auto/apple carPlay, emergency assistance and navigation with Ford pass connect, 12.3" digital colour instrument cluster, Service interval indicator, Day/night rear view mirror, Power folding, electrically adjustable and heated door mirrors with puddle lights, B&O premium audio system with 10 speakers and subwoofer, 2 USB ports, DAB radio/CD, Black roof rails, Hands free power tailgate, Quote Ref: 606208
