Ford Focus 2020 - 1.5 EcoBlue 120 Zetec Auto 5-Door

I'd recommend CarSupermarket.com Hessle to anyone because it was a relatively easy process, albeit with a loooong phone call to go through reservation and finance. The only thing that let it down for me was the “it’s a done deal” of the whole thing. Almost like a “you’ve reserved it now let’s make it yours”. The experience on arrival was that it was expected that I would drive away with the vehicle despite not having seen it other than online and having not test driven it. In my case, I am happy with the purchase but would have preferred a more laid back sales process. If I had to critique one thing about the show room, it would be the hoodies worn by the employees. They don’t exactly make it look professional. Polo shirts and a tech jacket maybe for a smarter look

The sales process was okay, but it felt rushed, and the car defects weren’t mentioned during the sale. Looking back, that was the biggest issue. If we had known about the dent on the rear, the scuff marks inside and out, and other issues, we wouldn’t have gone through with the sale. The online advert didn’t highlight these at all. When we received the car and found these issues, it really dampened the entire experience. We were really excited to be buying a Tesla, and to find it so poorly cleaned and prepped was disappointing. While Car Supermarket have resolved the dent and defects, I still found issues that I had to fix myself.

I've used carsupermarket now for over 10 years and the service I've received has always been 100%. Having seen a vehicle I was interested in on the website, I popped to the Hessle branch on Sunday 3rd August and spoke with Daniel French who has helped me in the past. Daniel handled the whole sales process swiftly and efficiently as always, and within the hour my new vehicle had been reserved and booked in for collection for 4 days later - probably the fastest purchase I've made. I would highly recommend Carsupermarket to anyone wanting to purchase a quality vehicle. Special thanks to Daniel for his help once again in overseeing my purchase and making it go so smoothly