Ford Kuga 2017 (17) - 1.5 TDCi ST-Line SUV 5dr Diesel Manual Euro 6 (s/s) (120 ps)

My wife bought a bmw x6xrive from simon who came across as being a genuine guy but looks can be decieving... We had originally gone there to look at a maserati but it was sold, the x6 caught my wife eye so she spoke to the salesman a guy called dom, he told us the car came in from a serial car buyer who often trades in his cars he has purchased from them and will buy another, wife liked the car so much that we arranged a day and time to pick it up only to be told on the day that car wasnt ready yet but we could come down and wait. so we get dropped off at blofield by our daughter and wait around for an hour, simon comes out and says the car is all ready so wife and i go into his office to do the paperwork, we ask for the green slip of the v5 so we can tax the car only to be told its taxed and a new v5 can take up to 5 weeks to come through, we drive car away and it seems to drive ok, wife parks it up and doent drive it again for about a week as she also has a bmw 640d which she drives daily. The next time she drives the x6 she sees plumes of smoke coming from under the bonnet & in through the vents in car, so brings it home and i see smoke coming from the rear of the engine,i call simon and get told to bring x6 back in, the car is returned to them only for them to keep it for 2 weeks, we have to keep ringing them up and being told we will get a call back but never do(apparantly one of the injectors wouldnt come out so they had to employ a specialist)we finally get car back and we drive home, two days down the line and it happens again ie smoke from under the bonnet, we take car to a local garage who use a borescope and locate a leak coming from the corner of either gasket or valve cover,we call simon and tell him and are told to bring the car back in again, we bring it in and we insist that they use a genuine bmw gasket,after alot of chasing around ie trying to find out when car will be ready, we get the car back only to drive it from blofield to tuckswood and its smoking again,smoke also entering car through vents and a smell of diesel(we later discover diesel splashed in the passager front wheel arch, wife calls simon and he suggests using a specialist (herring & palmer) we contact them and they put the problem down to a crack in the valve cover but cannot do anything as they are fully booked but gave us the name of another specialist (E A C PERFORMANCE) i call simon and explain this to him and his exact words are... get quotes so i did and send them to him via email and signed for letter only to be ignored. I would say because the quotes are coming in at almost \xa3900 he doesnt want to pay, baring in mind bmw wanted \xa31100. I would have been more than happy to leave a glowing review if the car we bought was fit for purpose but its not, also the v5 document took weeks of ringing up for simon to actually do it online as he sent me the screenshot, baring in mind he said car was taxed which it wasnt as we were pulled over by the police and told car wasnt taxed. So to sum up very very poor communication from them, they lie about calling you back as they dont call you back and leave you high and dry if the cost of the repair seems too much, i would say air on the side of caution when dealing with blofield motor company.As a foot note i would have left zero stars as they dont deserve any but google will not allow me to post the review unless i leave stars, simon and dom remind me of arthur daily with their sales patter and poor customer service.

My wife bought a bmw x6xrive from simon who came across as being a genuine guy but looks can be decieving... We had originally gone there to look at a maserati but it was sold, the x6 caught my wife eye so she spoke to the salesman a guy called dom, he told us the car came in from a serial car buyer who often trades in his cars he has purchased from them and will buy another, wife liked the car so much that we arranged a day and time to pick it up only to be told on the day that car wasnt ready yet but we could come down and wait. so we get dropped off at blofield by our daughter and wait around for an hour, simon comes out and says the car is all ready so wife and i go into his office to do the paperwork, we ask for the green slip of the v5 so we can tax the car only to be told its taxed and a new v5 can take up to 5 weeks to come through, we drive car away and it seems to drive ok, wife parks it up and doent drive it again for about a week as she also has a bmw 640d which she drives daily. The next time she drives the x6 she sees plumes of smoke coming from under the bonnet & in through the vents in car, so brings it home and i see smoke coming from the rear of the engine,i call simon and get told to bring x6 back in, the car is returned to them only for them to keep it for 2 weeks, we have to keep ringing them up and being told we will get a call back but never do(apparantly one of the injectors wouldnt come out so they had to employ a specialist)we finally get car back and we drive home, two days down the line and it happens again ie smoke from under the bonnet, we take car to a local garage who use a borescope and locate a leak coming from the corner of either gasket or valve cover,we call simon and tell him and are told to bring the car back in again, we bring it in and we insist that they use a genuine bmw gasket,after alot of chasing around ie trying to find out when car will be ready, we get the car back only to drive it from blofield to tuckswood and its smoking again,smoke also entering car through vents and a smell of diesel(we later discover diesel splashed in the passager front wheel arch, wife calls simon and he suggests using a specialist (herring & palmer) we contact them and they put the problem down to a crack in the valve cover but cannot do anything as they are fully booked but gave us the name of another specialist (E A C PERFORMANCE) i call simon and explain this to him and his exact words are... get quotes so i did and send them to him via email and signed for letter only to be ignored. I would say because the quotes are coming in at almost \xa3900 he doesnt want to pay, baring in mind bmw wanted \xa31100. I would have been more than happy to leave a glowing review if the car we bought was fit for purpose but its not, also the v5 document took weeks of ringing up for simon to actually do it online as he sent me the screenshot, baring in mind he said car was taxed which it wasnt as we were pulled over by the police and told car wasnt taxed. So to sum up very very poor communication from them, they lie about calling you back as they dont call you back and leave you high and dry if the cost of the repair seems too much, i would say air on the side of caution when dealing with blofield motor company.As a foot note i would have left zero stars as they dont deserve any but google will not allow me to post the review unless i leave stars, simon and dom remind me of arthur daily with their sales patter and poor customer service.