Audi Q5 2021 (21) - 50 TFSI e Quattro S Line 5dr S Tronic Estate

Ductin was helpful during the purchase process. Could have had more help with the function of the car!

My experience at Mercedes Benz of Reading was positive because I had issues with the DVLA my end and I wanted PX my car. The DVLA took their time sorting my issues. Mercedes Reading were fantastic still willing to work with and put the deal through. But the Staff were just exemplary, Isabella was an absolute joy as was Hany. They did exactly what they said that they would do and exactly when. The manager of Mercedes Reading was an absolute gentleman as well. Collecting my car I was treated so well and enthusiastically. A joy to do business with. Thank you guys one and all.

My experience at Mercedes-Benz of Reading could have been better. The delivery process was disappointing — the windscreen had multiple deep scratches, and there has been a persistent noise from the brakes since the very first day. I’m still following up on several unresolved issues that were promised to be addressed at the time of delivery but remain unfulfilled.

The guy I was dealing with (Daniel) was a great bloke. From the first telephone call right through to collecting the car the next day was so easy and fast. I usually don’t like car salesman but with Daniel there was no pushy sales talk or anything like that. All the deal was done the day before on the phone. So on the collection day it was just a case of signing a few things and that was that. All in all a great experience

I'd recommend Mercedes Benz of Reading to a friend because of the excellent customer service afforded to me by Hani Jarche and Daniel, during the purchase of my first Mercedes BEV

The experience at Mercedes Benz of Reading was great because the Team were fantastic. Hanni (sorry as I have no doubt that is spelt incorrectly) is an asset to your team. Friendly, professional, engaging, knowledgeable. Top job. Impressed.

Excellent pre sales and during sales but poor support and communication once the deal is done. They won’t respond to calls, call back, when they promise to call back and won’t reply to emails

I would not recommend Mercedes Benz of Reading because it took over two hours for the paper work to be completed for the car I was buying which I thought was a long time.The sales man did not mention the car had 1200 miles more on the Speedo than advertised he also for got to put it on charge as it was a plugin hybrid..

I was pleased with Mercedes Benz of Reading and would recommend them because of their prompt and professional service. A test drive was arranged same day and all the paperwork completed for my purchase with ease. Daniel Kozac assisted with everything and the car was prepared for collection within three days. Nothing was too much trouble, standards of service were excellent and the vehicle was just what I was looking for. I would have no hesitation in recommending their service. Thank you again Daniel for your professionalism.