Ford Kuga 2018 (68) - 1.5 TDCi ST-Line Powershift Euro 6 (s/s) 5dr

Many similar reviews as my situation. Bought a Merc from them. Shiny and sparkling. But the inside (mechanically) is just horrendous. First week issue with first gear, impossible to put into reverse and now I’m facing issue with the timing belt. I had the bearing changed the first month and tyre were in bad condition, had that changed for \xa390. AC stopped working, issue with compressor. Have ordered that, additional \xa3200. In built system has issues, keeps saying bonnet open when it’s closed and for its doors too. Warranty was given for 6 months but they require a diagnostics report and most garages don’t make paper reports but just word to mouth and the report costs over \xa3150. Warranty people don’t reply and have no contact number. 6 month warranty for engine and gearbox, HA! Useless!

Regrettably I can't comment as a customer - only a potential one! Having initially engaged this dealer via email link from Autotrader I was asked to call them (they wouldn't call me). I had a very pleasant conversation on a Saturday morning about the car I was interested in, but a Director needed to be consulted about a PX valuation, and that wouldn't happen until the Monday. We also discussed other things about the car, and I was promised answers together with a walkaround video when I got the call back on the Monday. Having heard nothing, I phoned on Tuesday afternoon and was told the individual I'd originally spoken to was unavailable. I left a message and my phone number and I was promised a call back. It's now Friday, and no-one has emailed or phoned....!! I hope the Director reads this, as they need to know how their staff are conducting business...or not! It's a real shame! 😟

Terrible experience. Made a deal on a car as advertised on eBay and after a test drive and inspection. After paying the money and signing all paperwork I was only given one key out of two, which I immediately queried. I was told they would contact the previous owner and send it to me - 6 weeks later of chasing and I’m told it’s only one key and they will not compensate me for it. When the advert said “*** GREAT CONDITION THROUGHOUT *** JUST 2 PREVIOUS OWNERS * 2 KEYS * JUST SERVICED * MOT * 6 MONTHS WARRANTY *” and you end up with only one key and it turns out to be 5 previous owners, it makes you wonder how much you can trust this company Definitely wouldn’t use again - such a shame as a reputable dealer who was concerned about customer service and honouring a deal would (in my opinion) have found a resolution