Audi Q5 2023 (23) - 40 TDI Quattro S Line 5dr S Tronic Diesel Estate

My experience at Mercedes Benz Beaconsfield could have been better because the vehicle was purchased in part exchange for an A180 with personal plates. Despite clear instructions and reminders the plates were discarded and new plates will need to be manufactured and fitted. In addition, despite all paperwork being in the correct name (Mrs Linda Jeans) the V5 was requested in the name of Lyn Jeans, requiring me to apply for and justify a reissue, this caused a further delay in fitting personal plates. The salesman was unresponsive to phone calls and slow to respond to emails After more than 30 years of loyalty to this dealership I am very dissatisfied with the administration supporting this purchase

I would not recommend Mercedes Benz Beaconsfield because I have had a number of issues with the vehicle since purchase. Firstly despite being told that the vehicle had been fully prepared cosmetically for sale upon examination I found that there were two obvious blemishes on the alloy wheels and two stone chips on the bonnet. The salesman Lee Hamer has been very helpful in arranging a wheel repair specialist to attend my house and to obtain and send a paint touch up stick for the stone chips. However it is disappointing that I have had to do this as the vehicle should have been prepared and checked properly before I drove from Essex to collect it !. Additionally when my husband checked the car over in more detail he was shocked to find how badly the car had been cleaned. Under the bonnet he found a large ball of debris on the shelf under the brake fluid reservoir which upon removal turned out to be a mouse nest !!! (The vehicle has obviously been left in a garage unused for a period allowing the mice to make a nest). The debris was obvious and clear to see and should / must have been seen by whoever cleaned / prepared the vehicle. Additionally my husband found thick dirt / debris build up blocking the drainage channels both side of the boot causing water retention and the potential for bodywork issues. Again this dirt was obvious and must have been seen by anyone cleaning the vehicle. He also found white polish residue in every gap between panels which showed that polish had been applied and no care had been taken in ensuring its proper removal. This included polish being applied to the black plastic air vents on the bonnet leaving white, very hard to remove, staining (photos taken and supplied to Beaconsfield). As I purchased the vehicle to keep long term I have recently had the car prepared for a ceramic coating to be applied on the paintwork. The detailer was very critical of the standard of preparation by the dealership and despite spending an hour trying to remove residue polish marks from the black plastic vents was not completely successful and recommended asking the dealership to have them replaced !. I have recently contacted the dealership again as when I used the vehicle for the first time at night I found that the full beam headlights are faulty and there is a problem with the media screen when using the sat nav. I have now been requested to make an appointment at my local Mercedes dealer to resolve the problems due to the distance from my home address to Beaconsfield. As indicated the salesman Lee Hamer has been responsive and has tried to resolve the issues identified but I am very disappointed that I have had to have so much post sale contact over the problems. All in all it has significantly reduced the pleasure of purchasing the vehicle and has made me question the point of paying a premium price to obtain the vehicle from a Mercedes dealership the whole purpose of which was peace of mind and quality of service ! Unfortunately I don’t feel I have received either of these. I am now apprehensive as to what other problems I may find as I use the vehicle and as stated this has ruined the experience and has already made me regret the purchase