Ford Kuga 2022 - 2.5 EcoBoost Duratec 14.4kWh ST-Line SUV 5dr Petrol Plug-in Hybrid CVT Euro

I'd recommend Perrys Aylesbury Ford to anyone because the staff I dealt with- Kim and for a short interaction/ Billy- were very helpful. I was a little dissatisfied with the delays I experienced due to an unforeseen issue with the vehicle discovered the day before I was due to collect. I had already arranged the insurance for the new car and advertised my own car for sale on auto trader- having paid an admin charge to do this. The car could not be looked at by Kia for a few weeks and then there was a delay in getting it back to Aylesbury. I had to change my insurance cover back. I then arranged a 2nd date to collect the car- and luckily checked my emails just as I was about to insure the new vehicle again thankfully. I had had an email from Kim to say the car had been found to now have a cracked front grill and wouldnt be available for another few days-assuming the part was available. By this time I had sold my car so had to make the journey ( 3 hour round trip) to come and collect a courtesy car from you to tide me over. Whilst I was grateful for this I was surprised that I had to sign that i would cover a £500 insurance excess and that I must top the car up with petrol used on return. I did this- but had hoped given the huge inconvenience, stress and expense I incurred due to the delay in my getting the new car- a month-there might have been something for me as a means of compensation on collecting the car? Even if this had just been a big apology and a full tank of petrol? This didn’t happen. I didn’t want to make a fuss as Kim had been very helpful throughout and none of it was her fault at all. I just would have hoped management may have thought this would be appropriate given all the delays along the way? I’d be interested to hear back from you regarding this? I bought a Kia- if it was a Kia garage I would have asked them to throw in a boot liner or some such thing just by means of an apology for the expense, inconvenience and time taken( I had to take 1/2 day leave from work to collect the courtesy car).