Audi Q5 2021 - 40 TDI Quattro S Line 5dr S Tronic

Took my car in for engine overheating/coolant warning fault (audi rs5 2018). Car was already booked in for spark plugs service so who better to look at the fault than audi themselves. Initially booked with a courtesy car and received none. Never mind all sorted and \xa33000 and 25 days later got my car back. Have since now gone back twice for the same fault. No courtesy car offered. I've lost my breakdown callout also. Only picked car up yesterday for the 3rd time and told all resolved and was a software update that fixed it. 24 hours later my car is showing the same fault. Im furious and appaled. I've paid over \xa32.5k for the fix and been back 2 times already. I will now be calling in the morning and bringing the car back for the 3rd time! This is in real time. At this point im going to be talking to my lawyer and check on consumer rights for a repair because its a full joke of lost time from work, cost, no courtesy/loan car and left to my own demise if something goes wrong. I have no idea what you guys actually fix or diagnose if im getting the same fault within 24 hours. And this is with having my car multiple times for a period of multiple days each time. You will be getting a visit from me tomorrow and an official complaint being raised tomorrow I've lost my patience and out of pocket for it too. Please avoid at all costs dealing with this place if you actually care about your car and want something done find an alternative place. Once you've paid your stuck. It a joke for Audi and as a first time experience if there was a minus rating available I would do it. Expect to see me tomorrow. See my photo for reference of my issue today and the last 3 times... Thanks for nothing, Faizan

I paid a \xa3250 deposit on July 1st for a car that I ultimately decided not to purchase. One of the staff members, Ben, assured me that the deposit was fully refundable and that I would receive my money back within 7 working days. Today is July 22nd and I still haven’t received any refund. Audi Amersham claims they have sent the money back, but they ignore my messages and phone calls, and when they do answer, they keep repeating the same excuse — that they will “look into it” but the refund was sent. I also contacted my bank, which confirmed there is no pending or incoming transaction from Audi’s side. This is extremely unprofessional, especially coming from a brand like Audi. Very disappointing experience.

I saw an SQ7 on Autotrader, typical 'managers car', a few months old with a few thousand miles. After a pleasant back-and-forth by phone and email with the sales rep Emily Plant, we agreed a price and I paid the \xa3250 refundable 'holding deposit'. On the day I was due to go and see the car the dealership called and said the car was unavailable because it had been stolen. Weird, but I guess stuff happens, no big deal.Later in the day, they sent details of several other equivalent cars. I found one that looked good and made arrangements to go and see the vehicle which they assured me was 'like new because it's a manager's car'. They kindly bought the vehicle down from one of the other Stratstone sites in the Midlands. When I arrived and saw the car it had minor damage on three panels and damage to one of the alloys. On seeing the car I decided this wasn't the one for me. The sales reps did their job and tried to convince me that they could resolve any issues in an attempt to change my my mind, and then moved on to try and get me into a new car which I had no interest in. I have bought many cars in my time and this car definitely was not for me so I declined and moved on. Subsequently, it took some work to try and get the refundable deposit returned. The initial sales rep Emily did not respond to multiple emails requesting repayment. At this point I have still not received the deposit return.Overall, definitely not the worst car buying experience I've had but ultimately disappointing and I would probably not buy a car from them in the future.TLDR; car sales people doing car sales things and getting lowkey grumpy when things dont go their way. Low friction on the way in, high friction on the way out.Do not commit financially to a used car before you see it and be prepared to put some time in when you want any deposit back.(everything turned out alright I guess, picking up a great SQ7 from Audi Crawley on Monday)

Audi broke my car with a Diesel Emission software update, then told me to dispose of it. A shocking experience from start to finish I took my Audi A6 Avant in for a routine service at Audi Amersham in November 2024, having just paid \xa3521 to Audi UK for a service plan. Without warning or informed consent, a software update (23Z2) was applied. I was told afterward it was “just a gearbox tweak.” Weeks later, it emerged it was Diesel Emissions related. Immediately after the update, the car began revving up to 7,000 RPM, slamming into gear, and sounding like a tractor. Audi’s own senior technician confirmed the fault and booked it back in. Despite this, I was told “no fault found” and sent away with the same issues. I drove over 250 miles a week for months in that condition. Eventually, mechanical failure occurred. Audi Amersham told me, “We have no alternative but to provide a replacement car.” But what followed was a slow retreat from responsibility. An initial \xa39,000 offer came with no replacement vehicle. Then silence. After the fuel pump failed, I was offered \xa34,500, but only if I dropped the complaint entirely. Finally, I was told to “make arrangements to dispose of the vehicle.” In the end, I had to scrap my car. A \xa316,000 vehicle reduced to \xa32,000 because of an update I never agreed to. Over 50 hours of calls, emails, and delays. No accountability from Audi Amersham, Audi UK, or Lithia Motors. Just blame passed around with no resolution. I would strongly advise anyone considering a service here to think again. This is not customer care. This is corporate evasion. Let’s now wait for the generic “we will ensure your feedback is shared with the management team” reply from customer care, followed by no actual action. UPDATE FOR CLARITY Your management where in touch and they did provided a response it was “make arrangements to dispose of the vehicle.” I have had to sell my car to a salvage company, which has been a horrendous experience. I shall let the court decide outcome. More updates will follow

Audi broke my car with a Diesel Emission software update, then told me to dispose of it. A shocking experience from start to finish I took my Audi A6 Avant in for a routine service at Audi Amersham in November 2024, having just paid \xa3521 to Audi UK for a service plan. Without warning or informed consent, a software update (23Z2) was applied. I was told afterward it was “just a gearbox tweak.” Weeks later, it emerged it was Diesel Emissions related. Immediately after the update, the car began revving up to 7,000 RPM, slamming into gear, and sounding like a tractor. Audi’s own senior technician confirmed the fault and booked it back in. Despite this, I was told “no fault found” and sent away with the same issues. I drove over 250 miles a week for months in that condition. Eventually, mechanical failure occurred. Audi Amersham told me, “We have no alternative but to provide a replacement car.” But what followed was a slow retreat from responsibility. An initial \xa39,000 offer came with no replacement vehicle. Then silence. After the fuel pump failed, I was offered \xa34,500, but only if I dropped the complaint entirely. Finally, I was told to “make arrangements to dispose of the vehicle.” In the end, I had to scrap my car. A \xa316,000 vehicle reduced to \xa32,000 because of an update I never agreed to. Over 50 hours of calls, emails, and delays. No accountability from Audi Amersham, Audi UK, or Lithia Motors. Just blame passed around with no resolution. I would strongly advise anyone considering a service here to think again. This is not customer care. This is corporate evasion. Let’s now wait for the generic “we will ensure your feedback is shared with the management team” reply from customer care, followed by no actual action.