Ford Puma 2022 - 1.0 EcoBoost Hybrid mHEV ST-Line X 5dr MANUAL

I would never ever used Car Warehouse or FRF Motors ever again and would urge every person who is on this website to read my story and reconsider buying your car from there. I purchased a Vauxhall Grandland in September 2022 and not long after purchasing the car I got engine fault lights which turned the power off on the car. This was taken into the dealership where it was a recall on a wet timing belt. Not long after this was replaced I had oil pressure dash lights and when consulted at my local garage as it was nearer. It was stated the car uses quite a bit of oil and to keep it topped up. I did this and found it was costing me a fortune to keep buying oil as it was uses a lot. My warranty had expired so I had to use my local garage to do the work as it would cost me \xa3125 just for a diagnostic from FRF Bridgend which I have now found out you only pay for an hour and if they dont find the issue in that hour then not much they can do you only pay for an hour. kept having to top up oil and I repeated on numerous times when I spoke to dealership in warranty and my local garage out of warranty I repeated that my car seems to be burning oil as its using so much. I then started getting engine fault lights again and had oil and filter changes , camshaft sensor changes and in December 2024 I was told by my local garage that my turbo had seized due to lack of oil. I paid for a new turbo and a new battery as that had gone also and the car was driveable but still needed oil being bought for it and the car was driveable for 6 weeks. I finally managed to book my car into FRF Bridgend as I wanted them to check this due to me buying the car from them and the numerous issues I had. When I booked it into FRF Bridgend for the 31st March 2025 I had low power issues and electrical circuit fault on my dash. My battery which I only just replaced was not charging also. When I got to FRF Bridgend I was greeted by Glyn and was told I was not booked in to which I showed him the email evidence of me booking it in and for a courtesy car also. He said he would take the car in but I had no chance of a courtesy car and when my wife asked him he said if I wanted a courtesy car that he could book me in 28th April 2025. Myself , My wife and my 8 year old daughter was then made to pay for a taxi home and Glyn called me that afternoon and said I needed a new Battery Control Unit and a full service on the car. On the 3rd May 2025 he called me again to say Battery control unit has fixed the electrical fault and that battery is charging and after service I still had a low power issue. They checked it further and found the Turbo had seized again. My local garage said it is in warranty and FRF asked me to take my car off the lot. My garage checked and confirmed turbo seized and said it is a Vauxhall turbo purchased by Bassets Part Centre. I went back to book it into FRF who refused because they didn't order the turbo despite it being a genuine Vauxhall part. I had to make a complaint with Vauxhall Customer Care and after a month FRF finally accepted my vehicle in to be worked on. After 3 weeks of testing and going back with the manufacturer the dealership called me to say I needed a new turbo and a new engine. I was quoted \xa38100 to repair the vehicle. I complained to Beth Williams the service manager and Dan the sales manager at Car Warehouse Bridgend to discuss the issues I have experienced since purchasing the car in September 2022 and advised my issue that the engine fault was not detected in their previous diagnostic report and was told its because I only pay for an hour and that they would only spot this when checking the turbo diagnostic. I demanded due to the issues that has affected me emotionally and mentally that my finance be settled due to the amount of issues I have had with the car since I bought it from them and as of 3rd June 2025 I have been told they will do nothing to help and only option I got is to repair the vehicle or terminate my finance and get a default on my credit file. I would give 0 stars if I could.